Just trying to do my job:My company, an electronic repair facility, recently installed NAV with help from a consulting firm. ...
Its never good when a customer is dissatisfied like this. Of course from just a short post, we can't see the whole story, but it really seems to me like a case of setting false expectations. or may be failing to set expectations in the first place.
Dynamics NAV is a great product. I have been working with it now for 16 years, and would not have stuck it out so long if I didn't believe in it. But it is different and this means that you will hear often "The Navision Way". Its very important that prior to closing the sale, that the partner explains what Navision is all about, and the effect it will have on your business. Like Alex, I have been involved a lot in helping out implementations that went wrong, though percentage wise, most implementations are very successful and most commonly when I see a bad implementation, its not that the implementation is bad or wrong, its just that its not what the customer expected.
My suggestion, is that you call someone high up in your partners organization, and arrange a meeting with them, the person that originally sold the system to you, and their NAV project manager that managed the implementation. Sit down and discuss the original expectations during the sales cycle, and what is delivered.
In my experience nearly all NAV Partners really do want to have satisfied reference-able customers, and will make an effort to resolve the issues, so long as you are all able to work together with the aim of resolving to get a working solution. If that fails, then get in touch with someone like Alex to look at changing partners, but think of a new partner as the last resort, since it adds a whole new risk.
By the way, the site mentioned above is without the 's' Dynamics User Group
David Singleton - MVP Dynamics NAVDynamics NAV Consultant since 1991Available for Navision Go-Live assistance
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