How to extend CRM Service to the customer for self service?
-
10-29-2008 6:35 PM
|
|
-
Dean Headley
  - Joined on 10-29-2008
- Posts 4
|
How to extend CRM Service to the customer for self service?
A successfully closed lead in my example becomes a customer. There are a lot of valuable things we can do with an internal Help Desk and CRM Service as is but where we’d really score is1. Allowing customers to create their own case/service incident2. Allowing customers to access a KnowledgeBase3. Allowing customers to check on any ticket they created. How is this accomplished?
|
|
Page 1 of 1 (1 items)