Hello - Support Service Mgr needs help

Last post 11-17-2008 8:41 AM by Olay. 1 replies.
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  • 11-16-2008 9:42 AM

    • karenM
    • Not Ranked
    • Joined on 11-16-2008
    • Posts 1

    Hello - Support Service Mgr needs help

    I have just joined the community so hello to you all. I currently support several old legacy applications which are soon to be replaced by AX so I am trying to get as much information about the product and the best practice for supporting it.
  • 11-17-2008 8:41 AM In reply to

    • Olay
    • Top 500 Contributor
    • Joined on 06-12-2007
    • Posts 4

    Re: Hello - Support Service Mgr needs help

    Welcome Karen!

    You've come to the right place!

    What industry is your company on? How big is your organization (workstation/server count)?  What is the old legacy system?  How soon is "soon"?  How big is the support team you are managing now?

    There are tons of information about Dynamics AX on http://www.microsoft.com/dynamics/ax/default.mspx then agan, I believe the best preparation for your team would be to start on learning the application and surrounding technologies pronto!

     Good luck!  

    All the best,

    Olay Rullan

    Technical Services Account Manager / Dynamics Business Advisor | Microsoft Gulf
    Dynamics Managed Services - EMEA
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