Cannot create or edit an Account in MS CRMv4

Last post 11-19-2008 3:44 AM by Marc Collins. 5 replies.
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  • 11-18-2008 7:24 AM

    Cannot create or edit an Account in MS CRMv4

    I cannot create or edit an account even though I have been assigned the system administrator role. Every time, I receive an error occurs saying contact dynamics community etc etc. I have checked the event viewer and there doesn't seem to be any thing there. I have tried another user and they have the same problem. I have no problems editing or create contacts. I have repaired the MS CRM and it didnt make any difference. I have MS CRMv4 on one server and I have SQL on another server

  • 11-18-2008 7:45 AM In reply to

    Re: Cannot create or edit an Account in MS CRMv4

    I would enable the trace log (http://cid-9c1e3e43c991888d.skydrive.live.com/self.aspx/Microsoft%20CRM%20Support%20Tools/CrmDiagTool4.zip) and check the results in order to determine what went wrong.

     

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  • 11-19-2008 1:46 AM In reply to

    Re: Cannot create or edit an Account in MS CRMv4

    I have the trace log but it means nothing to me. I would copy and paste but its quite a large file. Is there any thing I should be looking for. There were some customisations made on the account entity. It was only the Account names that were changed.

  • 11-19-2008 1:52 AM In reply to

    Re: Re: Cannot create or edit an Account in MS CRMv4

    You could look for the Keyword "Error". What do you mean with "the Account names"?

  • 11-19-2008 2:34 AM In reply to

    Re: Re: Re: Cannot create or edit an Account in MS CRMv4

    In the account entity, the display names was changed to 'company' and the parent account was changed to 'Parent company'

    There appears to be two common errors.

    [2008-11-19 09:27:32.6] Process: w3wp |Organization:0fb856a1-a35d-4ed5-9a92-75c5bae21831 |Thread:    7 |Category: Platform.Sdk |User: 1c8de038-4f40-4969-a87a-c8f3b425a2bd |Level: Error | InProcessCrmService.Execute
     at InProcessCrmService.Execute(Object request)
     at PlatformCommand.ExecuteInternal()
     at UpdateCommand.Execute()
     at EntityProxy.Update(Boolean performDuplicateCheck)
     at AppForm.SaveEntity(EntityProxy entity, FormEventId eventType, String redirectPath, Boolean performDuplicateCheck)
     at AppForm.RaiseDataEvent(FormEventId eventId)
     at EndUserForm.Initialize(Entity entity)
     at CustomizableForm.Execute(Entity entity, String formType)
     at CustomizableForm.Execute(Entity entity)
     at AccountDetailPage.ConfigureForm()
     at AppUIPage.OnPreRender(EventArgs e)
     at Control.PreRenderRecursiveInternal()
     at Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     at Page.ProcessRequest()
     at Page.ProcessRequestWithNoAssert(HttpContext context)
     at Page.ProcessRequest(HttpContext context)
     at cegagroup_sfa_accts_edit_aspx.ProcessRequest(HttpContext context)
     at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
     at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     at ApplicationStepManager.ResumeSteps(Exception error)
     at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
     at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
     at HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
     at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
    >non-plugin non- CrmException detected - report will be sent to Watson:
    System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Security.SecurityException: Requested registry access is not allowed.
       at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at System.Diagnostics.EventLog.CreateEventSource(EventSourceCreationData sourceData)
       at System.Diagnostics.EventLog.CreateEventSource(String source, String logName)
       at Scribe.MSCRMAdapter30.CalloutComp.EventLogger.LogEvent(EventLogEntryType entryType, String location, CalloutEntityContext entityContext, String msg)
       at Scribe.MSCRMAdapter30.CalloutComp.EventLogger.LogEvent(EventLogEntryType entryType, String location, String msg)
       at Scribe.MSCRMAdapter30.CalloutComp.CompanyMatchComponent..ctor()
    The Zone of the assembly that failed was:
    MyComputer
       --- End of inner exception stack trace ---

     and

     [2008-11-19 09:27:32.6] Process: w3wp |Organization:0fb856a1-a35d-4ed5-9a92-75c5bae21831 |Thread:    7 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose | PlatformCommand.ExecuteInternal
     at PlatformCommand.ExecuteInternal()
     at RetrieveCommand.Execute()
     at DataSource.Retrieve(String entityName, Guid entityId, String[] columns, Boolean retrieveLatest, Boolean useSystemUserContext)
     at EntityProxy.Retrieve(String columnSet)
     at EntityProxy.Retrieve()
     at AppForm.RestoreEntity(EntityProxy entity, String changedFormData)
     at AppForm.SaveEntity(EntityProxy entity, FormEventId eventType, String redirectPath, Boolean performDuplicateCheck)
     at AppForm.RaiseDataEvent(FormEventId eventId)
     at EndUserForm.Initialize(Entity entity)
     at CustomizableForm.Execute(Entity entity, String formType)
     at CustomizableForm.Execute(Entity entity)
     at AccountDetailPage.ConfigureForm()
     at AppUIPage.OnPreRender(EventArgs e)
     at Control.PreRenderRecursiveInternal()
     at Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     at Page.ProcessRequest()
     at Page.ProcessRequestWithNoAssert(HttpContext context)
     at Page.ProcessRequest(HttpContext context)
     at cegagroup_sfa_accts_edit_aspx.ProcessRequest(HttpContext context)
     at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
     at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     at ApplicationStepManager.ResumeSteps(Exception error)
     at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
     at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
     at HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
     at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
    >Pre-Platform Request: Microsoft.Crm.SdkTypeProxy.RetrieveRequest, Microsoft.Crm.Sdk.InProcessCrmService
     

  • 11-19-2008 3:44 AM In reply to

    Re: Re: Re: Re: Cannot create or edit an Account in MS CRMv4

    Scribe was once installed and then uninstalled. It appears that when it was uninstalled some permissions were deleted. I had these permissions replaced and then it all worked again.

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