attach Files to KB Article in Dynamics CRM 4.0

Last post 11-19-2008 6:26 AM by aki. 2 replies.
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  • 11-18-2008 7:57 AM

    • aki
    • Top 200 Contributor
    • Joined on 08-19-2008
    • Posts 5

    attach Files to KB Article in Dynamics CRM 4.0

    Hi,

    Is there any way to customize the KB Article so that I can attach files or images to it?

    Any help would be greatly appreciated.

    Aki 

     

  • 11-18-2008 8:23 AM In reply to

    Re: attach Files to KB Article in Dynamics CRM 4.0

    You cannot attach files to the KB article and you can't customize it, as it is an system entity. The only thing you can do is select and copy content from a website and insert it in the text of the article. This works also with images. Furthermore you could insert links to the files.

  • 11-19-2008 6:26 AM In reply to

    • aki
    • Top 200 Contributor
    • Joined on 08-19-2008
    • Posts 5

    Re: Re: attach Files to KB Article in Dynamics CRM 4.0

    Hi Frank,

    Thank you very much for the reply.

    It worked perfect!

    regards,

    Aki

     

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