Welcome to the Dynamics GP Support and Services Blog. This new blog is designed to provide you the insights, knowledge and challenges that our support engineers tackle every day.
**Issue Resolved**See Steps Below!!
We just posted a new notice on the Microsoft Dynamics GP 2013 Upgrade Hot Topic regarding the upgrade of Collections Management to the January 2013 Hotfix for Microsoft Dynamics GP 2013 (Version 12.00.1343).
If you currently use Microsoft Dynamics GP 2010 and have installed the January 2013 hotfix for Microsoft Dynamics GP 2010 (Version 11.00.2164), there is currently no upgrade path to Microsoft Dynamics GP 2013 for Collections Management.
If you attempt the upgrade, you will receive the following error when launching Microsoft Dynamics GP 2013 Utilities:
"There was a problem ascertaining product version information. Microsoft Dynamics GP Utilities will now exit. Please check the duinstall.log for more information"
If you go to the GP 2013\Data folder and open the duinstall.log, you will see the following error:
Error: Product 1157 does not support upgrading from version 11.0.26.
***This issue is now resolved*** See resolution steps below!
1. Close out of Microsoft Dynamics GP 2013 Utilities.2. Click HERE to download the required MSI for the Collections Management upgrade to Microsoft Dynamics GP 2013 version 12.00.1343.3. If Collections Management for Microsoft Dynamics GP 2013 is currently installed on the machine, go to Programs and Features and remove the installation.4. Double-click the new updated MSI to install Collections Management for Microsoft Dynamics GP 2013.5. Launch Microsoft Dynamics GP 2013 Utilities again for the upgrade.
Other Microsoft Sites
I'm a Customer
I'm a Partner
Follow Microsoft Dynamics