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With a lot of upgrades happening now that GP 2013 SP1 is out I've seen an uptick in this issue being reported. This issue can happen while upgrading to GP 2010 or GP 2013. The situation you will see is that Utilities is crashing while it is upgrading the DYNAMICS database. If you watch you'll notice that it is crashing when it lists the syExcelReports part of the upgrade running.
Here are 3 different scenarios that I have seen cause this problem starting with the most common.
Number 1 is the most likely issue, but I have seen all 3 of these cause this specific problem. If you're still encountering a crash while running utilities after checking the above items you should open a case with the support team.
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