Jivtesh Singh a Microsoft Partner consultant and development engineer maintains this blog which covers Microsoft Dynamics GP tips and tricks, news and walkthroughs of doing common and not so common tasks.
Mariano Gomez has an upcoming presentation - Five Support Debugging Tool Features You Should be Using Today with Microsoft Dynamics GP | Decisions Fall 2011. Mariano is one of the foremost experts on Support Debugging Tool – and I highly recommend you register and watch this presentation.
I thought I would share the 3 most common scenario’s, when I use the Support Debugging Tool -
#1 Resolving security and permission issues
Last year with help from Rubal – I had built a page that let you find out the Security Task/Role associated with a Dynamics GP Window. I still use this page and the Security Report page while planning Security Roles. However, for resolving Security and permission issues – the Support Debugging Tool lets you do everything from inside Dynamics GP. See details here - Solving Security Privileges Errors Using the Support Debugging Tool - Developing for Dynamics GP
#2 Backup Table Data / migrate data between databases
You can use the XML Table Export/Import to transfer /backup table data. This is great when you are migrating data from test to production or vice versa.
Check out two examples - How to transfer Security Tasks and Roles between Systems - Developing for Dynamics GP and Dynamics GP SDT Essential Series 2 – Transfer AA Dimensions and Codes from Test to Production
#3 Email screenshots of multiple Dynamics GP windows
This is one of the coolest features. If you are explaining a complicated issue – which involves showing multiple Dynamics GP Windows, this feature is a God Send. Instead of manually taking 4 separate screenshots, you can use one button in Support Debugging Tool to capture multiple screenshots!
You can also attach the dex.ini and Dynamics.set file from this screen, and email the files!
Thank you to David Musgrave and the MS team for this awesome tool!
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