Question Status

Unanswered
mohamed Moustafa Elkady asked a question on 16 Jun 2012 3:29 AM

script error 

metrics not available ????????????? i use microsoft office 2010 

give me the solution plzzz 

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Richard Wheeler responded on 16 Jun 2012 4:39 AM

Download and install Office Web Components 2003.

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Ian Grieve responded on 16 Jun 2012 5:10 AM

As Richard says you need to download and install the Microsoft Office 2003 Web Components addin.

You can download it here

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mohamed Moustafa Elkady responded on 16 Jun 2012 6:01 AM

i downloaded it then  i installed

but is still not working ... so what can i do ?????

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mohamed Moustafa Elkady responded on 16 Jun 2012 6:03 AM

is the prop with office 2010 not compatible

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Ian Grieve responded on 16 Jun 2012 6:16 AM

Office 2010 is not the problem; I run Office 2010 along with GP and have the 2003 Web Components installed.

Is there an error displayed where the Metrics should be?

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mohamed Moustafa Elkady responded on 16 Jun 2012 6:32 AM

may be the prop in he widows somthing went wrong .. i don't know i 'll try windows 7 then i will check may be the reason is xp

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Mohammad Daoud responded on 16 Jun 2012 6:59 AM

There is no other option for your case other than the Office it self and the Office Web Components (OWC), if you installed OWC11 and restarted with the same issue, reinstall the office and reinstall the OWC11, make sure that you are installing the OWC from the following location, keeping in mind that no matter your office version was, OWC11 for office 2003 will fix mentioned error:

www.microsoft.com/.../details.aspx

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Richard Wheeler responded on 16 Jun 2012 10:33 AM

Please make sure you are logged in as someone with full admin rights to the local drive and insrtall OWC 2003 last. Launch GP while still logged in with admin rights and the metrics will be there. After that you will be able to lg in as any user and the metrics will be there.

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Daniife25 responded on 27 Mar 2013 4:34 AM

It worked for me!! thank you

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