When I go to the web client website https://domain/GP it doesn't load, it comes up with the login in page, when I enter my user name & password for following comes up & nothing happens.
But if I login in to the website on the Server it work fine.
Can you tell me why it not working on other computers
Michael,
Have you loaded the server certificate on the client?
Thanks
Rob
Rob Bernhardt [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.
How do you load the server certificate on the client PC
If you look at Appendix A of the Web Client Installation and Administration Guide, you'll find that it has the instructions you need to follow to install the security certificate on the client machine.
It looks like you're using Chrome as your browser, which isn't supported. You may need to use Internet Explorer to follow the instructions for downloading the security certificate and installing it on the client machine.
I have read the Appendix A of the Web Client Installation & install the server certificate on the client PC's, but I still cant get it to start up
From the screen shot, it appears that that the security certificate for the site is no longer an issue.
I do see that the application is not "trusted" based on the icon next to the yellow "initializing" status. For some users, this indicates that they are missing the security certificate used for the Silverlight .xap file of the web client. To get that installed, you need to run the DynamicsGPTrustedApp.msi installer on the client machine.
You can read about that on page 88 - 89 of the Web Client Install and Admin Guide for details. Briefly, here's the important part from the docs:
To access this installer, open Internet Explorer, and begin entering the URL that you typically use to access the web client site. At the end of the URL append the following:
/DynamicsGPTrustedApp.msi
This should cause the installer to launch and prompt for elevated privileges. After the installer completes, restart the web client and sign in again.
I have installed the DynamicsGPTrustedApp.msi on the client pc, but I still cant get it to connect.
I assume this is happening on more than one client PC?
If it is, then I'd look at possible port issues on the web client server machine. If ports aren't open, then the connection won't be established. Have you checked the firewall settings? Are you using a third-party firewall?
You might want to try a tool like Fiddler (available on the Internet -- just ask your favorite search engine) that you can install on the server machine to view the connection details as the external client machine tries to connect. That will sometimes indicate the configuration issue that is preventing the connection.
Finally, when you attempt to connect from the external PC, do you see a session actually created on the web client server? You'd be able to see them in the Web Management Console when you choose the Sessions add-in.
One more thing occurred to me that can cause this....
Did you use the same security certificate for the Runtime service that you used for the web site? If you recall the web client installation routine, the Runtime service is the only one that requires you to select a security certificate to use.
The security certificate that you imported to the external client machine when you followed the procedure in Appendix A is the certificate used for the web site. If you used a different certificate for the Runtime service, then that certificate is _not_ on the external client machine. This makes the connection to the Runtime service untrusted from the external machine, so the connection can't be established. The solution there is to import the Runtime service certificate onto the external client machine. Or, you could re-install the web client runtime and choose the same certificate that you used for the web client site in IIS.
now when I try to login to the Web Management Console, I get a SnapIn error. what does it mean & how do you fix it. It was working fine 3 days ago.
That likely means that something has happened to the SQL database that stores the Web Management Console data. Did you re-install the Web Client (or possibly run a repair)? If you did, then you might need to run the Web Client Configuration Wizard to get that SQL database set up again.
Were you ever able to access the web client from an external machine?
Yes I was able to access the web client (Web Client Configuration) from an external machine.