Hello,
I have a client who would benefit greatly from upgrading from Dynamics GP 2010 to GP 2013. The client's CFO is hesitant as he does not feel comfortable in using a software package which does not have its first service pack out yet.
By going to pertpetual licensing, my customer would be able to get Fixed Assets without purchasing it for $4000. My client would like a reference of a customer who has upgraded to GP 2013 (from GP 2010) and feels comfortable that the software is working fine and that any issues have been small ones.
My client uses GL, Payables Management, Bank Reconciliation and Integration Manager to bring data (GL and Payables) from another system.
Does anyone have a customer that I could have my client (I would not be talking with the customer) contact to lessen their fears.
Any help on this will be greatly appreciated.
Thanks,
David
A hot fix has already been released for GP 2013. Generally service packs are released every 3-6 months. Normally we advise our clients to wait 3 months at least before upgrading. We have not heard anything negative about GP 2013 and we now have two GP 2013 upgrades planned for later this month. I can let you known how it goes.
Richard E. Wheeler 2013 MVP
MS Dynamics GP Support
www.rbsolutions.com Revered Business Solutions Ballston Lake, NY 518-877-0763 x10
OK, since no one can or is willing to provide a customer request on this I have another question:
Does anyone have a good date for the first service pack on GP 2013.
Thanks for the response. Any information that can be provided after your upgrades will be greatly appreciated.
David,
I am starting to see a number of posts both in this forum and on partner forums about issues with exporting from SmartList in GP 2013 to Excel. I am not sure if the full extent of the issues is known yet, but if your customer exports from SmartList to Excel often, this might be a reason to delay, or at the very least something to test prior to upgrading them.
Victoria Yudin - Dynamics GP MVP (2005-2013)
Want to use Crystal Reports or SSRS with Dynamics GP? Check out GP Reports Viewer
Our company is in the same position as David's client. We use the same modules and are asking the same question. I am joining this thread to keep track of any responses.
Thanks, Keith McConnell
There is a second hotfix scheduled for the week of March 25 for GP2013 and GP2010. This is mostly for correcting the Federal Form 941 that changes for Q1 of 2013 but will include any other other fixes.
Douglas Karel
SpringThrough Consulting
www.springthrough.com
I want to upgrade Microsoft dynamics gp 2010R2 to GP 2013 but when i wanted to run GP utilities for Microsoft dynamics gp 2013 it gave this error "There was a problem ascertaining product version information . Microsoft Dynamics GP utilities will exit. Please check the duninstall.log file for moore information."
In the duninstall.log file below are the errors.
Failure encountered ON 3/22/2013 at 8:19:06 AM. Error: Product 0 does not support upgrading from version 11.0.2164.
Failure encountered ON 3/22/2013 at 8:19:06 AM. Error: Product 258 does not support upgrading from version 11.0.2141.
Failure encountered ON 3/22/2013 at 8:19:06 AM. Error: Product 346 does not support upgrading from version 11.0.2142.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 1911 does not support upgrading from version 11.0.21.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 3258 does not support upgrading from version 11.0.2143.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 4522 does not support upgrading from version 11.0.15.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 4933 does not support upgrading from version 11.0.16.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 4955 does not support upgrading from version 11.0.16.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 0 does not support upgrading from version 11.0.2164.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 258 does not support upgrading from version 11.0.2141.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 346 does not support upgrading from version 11.0.2142.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 1911 does not support upgrading from version 11.0.21.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 2788 does not support upgrading from version 9.0.80.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 3258 does not support upgrading from version 11.0.2143.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 4522 does not support upgrading from version 11.0.15.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 4933 does not support upgrading from version 11.0.16.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 4955 does not support upgrading from version 11.0.16.
please how do i resolve the issue above
If I'm not mistaken, product 0 is Dynamics GP and its version 11.00.2044(SP3). I don't know why it's 2164 on yours. I believe your database has not been upgraded yet since GP 2013 has failed. Run GP2010 to check if your database can load.
We just upgraded to GP 2013 last night. The only problem we have now is the incompatible between Office 2010 and GP2013 Word templates. The Page number field "script" couldn't run on Word 2010 but it works fine with Word 2013.
I had the same problem. You have to apply hotfix for GP2013 KB2799678
Thanks for your responce. But i have installed the fixed and it still giving me the error.
11.00.2164 is the latest payroll upgrade for GP 2010.
mbs.microsoft.com/.../HOT_TOPIC_MDGP2013Upgrade
According to this list it should work. I would contact Microsoft at this point.
A quick look at the product list above and I wonder if it is actually failing on the Enhanced Intrastat product (2788) which is showing it to be version 9.0.80. I have never installed that module\product so I am not sure which version it would have shown on a GP2010 install.
Check the SQl server collation on the test server and the production server. They should be the same