Question Status

Matt Yarwood asked a question on 21 Mar 2013 10:31 PM

Can anyone answer the question "Why can't you create a Word Template for SOP Returns and why also can't these be emailed?" We would like to be able to email our SOP Returns to clients as they are forever calling to have the document sent to them, because they don't get handled via Email with our invoices etc. Am I the only one who needs to do this I wonder?

Rob Bernhardt responded on 22 Mar 2013 9:53 AM


What version of Dynamics GP are you using?  The ability to email Sales Returns was added in SP2 or SP3 I believe.



Rob Bernhardt [MSFT]

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Matt Yarwood responded on 24 Mar 2013 7:48 PM

We are on SP1, I might need to check with our supplier as to the upgrade- is this something we should just get automatically though?

Santosh Surti responded on 24 Mar 2013 11:12 PM


You can check customer source site if you have access to it. You can download it and test upgrade on UAT or Test Server, There is no automatically upgrade can happend. You need to run certain process to upgrade it. best is take help of your Partners.