We have a sales batch that was imported via Integration Manager (don't know if that's relevant or not). The batch contains a number of sales invoices (anywhere from a few to a couple hundred).
When we print the entire batch from the 'Sales Batch Entry' screen, the occasional invoice will print incorrectly - line items that should appear on one page get split across multiple pages. So, an invoice that has 20 line items ends up printing on 20 pages - each page with a single line item. In other cases, the line items get split across multiple pages in a seeming random fashion (i.e., there may be 40 line items on one page, 10 line items on the next page, 1 line item on the next page, 4 line items on the next page, and so forth). And, in other cases, the invoice prints all line items on a single page (like it should).
If I take one of the invoices that printed incorrectly, and then call up that document and print it by itself, then it prints as it should (i.e., all line items on a single page).
So, in short, the invoice prints differently if I print an entire batch as opposed to when I print an individual invoice. This has happened with multiple batches across the past couple of months (since we started importing these invoices). We can get the correct print-out by printing each invoice manually...but, that's not feasible given the number of invoices we're dealing with.
Anyone have any ideas why this might be happening?
Forgot to mention that we are on GP 10 v10.00.1758.000.
Are you printing invoices using a modified Report Writer report? If so, is the behavior exhibited if the un-modified report is used for printing?
Does this only happen for large batches? If so, it's possible the issue is with the printer memory or something in the printing process itself.
Victoria Yudin - Dynamics GP MVP (2005-2013)
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