A veteran of high-tech software and life sciences industry focused on Customer Relationship Management "CRM", analytics, mobile and social.Served in sales & marketing management roles with Infinity Info Systems, Sage Software, Baan Company, AVL Medical Instruments and Roche. Thought leader and subject matter expert for CRM in Life Sciences and High Tech Manufacturing. Highly experienced in CRM, BI and mobile implementation and strategy with numerous corporations, including Barclays Global Investors, Delta Airlines, Hewlett-Packard, Genzyme Corporation, NEC-Mitsubishi, Roche Diagnostics and many others. Keen advocate of customer focused technologies and processes for improving organizational and people performance.