I have worked on Nav2005 for several years and just switched to Nav2009 with a different company. I have found the strangest problem that I cannot find the answer to and was hoping one of you can help.
I have a PO that the line item has been "transferred to an invoice" but the line item is still open and shows that the item is not received under the PO. The vendor has the correct balance on their account and I am not allowed to modify the PO at all. Nav states "you cannot change or delete a line once it has been transferred" when I try to post/edit the PO. Did this occur because the processor may have pushed just invoice and not receive and invoice?
Also, how do I remove this PO from the open PO list if I am unable to post? I realize I cannot post because the qty. received does NOT match the quantity invoiced but I cannot change as I am unable to edit the line or PO in any way.
I tried - admin - IT admin - data deletion - purchase docs - delete invcd PO's but that didnt work either.
Any information will be greatly appreciated as there is over $1million in costs where the amount has been invoiced but the PO is showing still open. I think this problem occurred due to the "transfer to invoice" box being selected and then the item being posted with just invoice and not receive and invoice.
If you need any other information to try and resolve, please let me know.
This is not possible in Standard NAV, a PO must always be received before it can be invoiced,
There have however been clients who needed to invoice before receiving goods however so in NAV 2009 there was new functionality called pre-payments added, this specifically allowed the creation of an invoice before receiving, however, this was done by creating a second invoice and leaving the first alone (The original PO would still show as nothing received or invoiced)
So my guess would be that your NAV development partners have modified the system to allow posting of an invoice before a receipt and I would guess that based on business requirements the pre-payments would not have worked
Bottom Line, unfortunately this seems to be a customization of your system and you will need to contact your NAV partners to find out how to correct the issue, please feel free to ask if you still have questions though
Neville FoynNAV Developer, Consultant & Trainer (Since 2001)MCTS NAV, CRM, Sharepoint, SQLMCITP NAVMCT
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