Our company recently upgraded to Navision 5.0 and began using the Return Order function to return inventory to vendors (damaged, expired, etc). This transaction places the returned inventory in the "Shipped Not Invoiced" column on our Inventory to G/L Reconciliation Report. We are now receiving credit memos back from vendors for the returned inventory, but we don't know how to process the credits properly to clear the balance from the "Shipped not Invoiced" column in the Inventory to G/L Reconciliation report. Does anyone have instructions/NAV documentation on how to process credit memos for returned inventory properly?
If inventory is showing up as Shipped and Not invoiced, then the original transaction has only been shipped. You will need to go back to the original return order, update the $ amounts on the inventory shipped (to reflect your Vendors credit amounts) and then post the credit memo.
Essentially, you have only completed half of the transaction, the shipping. The Crediting/Invoicing still needs to occur on the original return order. I don't have any documentation that I can send you, because MS controls this material. But if you check with your Navision provider, they should be able to provide standard NAV documents. Ask them for the NAV 5.0 Trade manual.
You should process the credit note on the system, named the "get receipts" function, this will pull through the returns to the credit note and clear down the shipped not invoiced report. dependant on you settings I would run adjust cost to item entries at the end of the process
Just go to the Return Order that was received and click on Post --> Post Invoice.
Sorry, I mean go to the Return Order that was SHIPPED and click on Post --> Post Invoice.
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