Hi guys if i make sales order then i make shipment to sales order but not complete and before complete also make invoiced to these sales order no if i want to return to this invoiced order what i do.(steps by detailes)ex(i make order no so-00013,Total order 200,I ship to 100 and also invoiced, now if i want to return this invoiced quantity what i do)thanks
Dear Ahmed Barbary,
When an order has been invoiced (even partially) then you cannot undo the transaction. This feature is only available when an order has only been shipped.
From your post I understood you are not using warehouse features. If this is the case, you might need to take a couple of additional steps to reverse the posted shipment.
When an order has been invoiced, you need to reverse it out using a credit memo or sales return order.
If this is done you can use the exact cost feature to reverse out the costs of the original transaction.
On the credit memo or sales return order you do have the function "Get Posted Document Lines to Reverse" and "Copy Document" to populate the order lines to return the original order.
Finally, after this is done you can re-create the sales order.
Hope this helps,
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