Has changed the market? Of Course. Has changed the consumer? Accordingly. The speed with which the IT innovations require new adjustments following the companies in rapidly changing habits and behaviors...

From my personal experience with contact centers of companies more or less structured this article who wants to be a sort of "best practice" personal and absolutely non-exhaustive-for contact...

We have often stressed the importance for a company to focus on customer loyalty. In an interesting article, Erin Raese, partner of Loyalty 360-The Loyalty Marketer's Association, recommend as a strategy...

The tendency of companies to turn to Saas (Software as a service) does not know brakes: according to the Gartner repost "The Cloud Email and Collaboration Services Market, 2011 Update" by 2014...

It was repeatedly stressed the leading role of Social Media in a policy of CRM and marketing. Social Media tool, despite its undeniable usefulness, presents critical points; According to me these are myths...

Such procedures in the contact center to improve the Social Customer Service? A legitimate question if you think changes and potential of the technology and the internet. It is understand essentially what...

Today's market has imposed a series of businesses and strategies become necessary adaptations to survive now on competition and the continuing demands of the market; the customer will inform changes...

If you're wondering whether technological changes have changed the way we approach to the customer, the answer is obviously Yes; If you're wondering if the Content is Marketing alternative to traditional...

The virtual world technology and we live in: everything is simplified to the maximum to allow the user quick and immediate use without having to training or instruction manuals. And applications and software...

SMS Addon allows operators to Microsoft Dynamics CRM to send SMS to all mobile phones of all national operators. (click image to enlarge) SMS Addon allows you to: Send anonymous SMS Send SMS with sender...

a) Avoid direct marketing via mail or promotional offers after the customer has purchased a product. This is because they can be many reasons that push someone to turn to our company, but the purchase...

In a competitive market, the concept of loyalty goes beyond the concept of "lowest price". There are other factors that make the customer come from us despite competitors offer lower prices....