The purpose of the Dynamics RMS Support Blog is to provide a means for our support team to provide customers information around technical fixes and possible resolutions to trending issues.
Before you call into Microsoft Dynamics Retail Technical Support, I would encourage you to contact your Acquiring Bank and TSYS to make sure that your Electronic Draft Capture (EDC) configuration is correct. This is typically the first step we in Technical Support will try. Having you contact the bank and processor first can frequently prevent you from having to open up a Support Request.
When you first signed up with your bank, you should have received a "Welcome Letter" that included a list of numbers to use for your EDC configuration. This sheet frequently referred to as a VAR sheet or a V-Sheet.
Occasionally, these numbers may change or update without notice at the bank or processor and sometimes within the register itself.
If you start to notice credit/debit card failures unexpectedly, it is always a good idea to contact your bank or processor and have them compare your numbers to theirs to make sure that everything matches up. This will also give your bank or processor an opportunity to make sure that everything else in the account is set up correctly.
It is very important to compare every character from the VAR sheet to the Configuration setup. The following are two examples of actual causes that we have seen in recent support requests:
Incorrect Credit Gateway: ssl1.tsysacquiring.net/scripts/gateway.dll?transactCorrect Credit Gateway: ssl1.tsysacquiring.net/scripts/gateway.dll?transac
Incorrect Merchant Number: 888001234901correct Merchant Number: 888001243901
Do you see the difference? You can probably see how this can easily be overlooked.
For more information about how to configure your EDC setup in Microsoft Dynamics RMS 2.0, please see the following KB article (CustomerSource access is required to access this article):
How to set up the Preferred Acquirer Credit/Debit Card Processing feature in Microsoft RMS Store Operations for credit and debit cardshttps://mbs.microsoft.com/customersource/documentation/howtodocuments/preferred_acquirer_setup_so
For more information about how to configure your EDC setup in Microsoft Dynamics POS 2009, please see the following CustomerSource How To article (CustomerSource access is required to access this article):
How to Set Up the Preferred Acquirer Credit/Debit Card Processing Feature in Microsoft Point of Sale https://mbs.microsoft.com/customersource/documentation/howtodocuments/msposcreditdebit.htm
I hope that the suggestions in this article will help you resolve your issue more quickly and possibly prevent you from having to create a Support Request.
Have a great week!
Gregg KoselMicrosoft Dynamics RMS/POS Technical Support Escalation Engineer
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