Microsoft Dynamics RMS Support Blog

How to fix HTML Status Bars that do not populate after you upgrade to Internet Explorer 10.0

2013-04-23T15:56:00Z

Have you found that your HTML Status Bar in Microsoft Dynamics RMS Store Operations POS displays a white screen and does not populate with your custom data?

This issue is caused by Internet Explorer 10.0 and it's inability to interpret the code correctly from the previous HTML Status Bar code.

We will be fixing this issue in Microsoft Dynamics RMS 2.0 Service Pack 5 which will be released later this year.

However, in the meantime, I have written an article that provides instructions on how to update your custom HTML Status Bar files as well as downloads for the replacement files for customers who are using the default HTML Status bar.

Please click the following link to download the HTML Status Bar Fix Instruction document:

https://mbs.microsoft.com/downloads/customer/RMS/Blog/HTML_Status_Bar_Fix/HTML_Status_Bar_Fix_Steps.docx

Note You will need CustomerSource or PartnerSource access to download this document. If you do not have access to either of these sites, you can request the document from your Microsoft Dynamics RMS Partner or open a Support Request with the Microsoft Dynamics Retail support team by calling 888-477-7877.

Hopefully this document will help you resolve your HTML Status Bar and Internet Explorer 10.0 compatibility issues.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hotfix rollup 2821635 (#37) for Microsoft Dynamics RMS 2.0

2013-03-28T16:19:00Z

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2821635!

You can download Hotfix 2821635 (#37) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2821635

For a list of all previously released Feature Packs, Service Packs, and Hotfixes for Microsoft Dynamics RMS 2.0, click the following link:
https://mbs.microsoft.com/customersource/downloads/hotfixes/20sphf-v2

This hotfix rollup corrects 3 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1006.

This hotfix rollup resolves the following issues:

You cannot remove or reset a previously configured button on the task pad in Microsoft Dynamics RMS Store Operations Manager. After you apply this hotfix rollup, a new button type that is called Unassigned is available in the Button Type drop-down list in the Task Pad Properties dialog box. You can use the Unassigned button to reset task pad buttons.
When you import data into a "Style 251: Update Inventory - Item Prices" worksheet in Microsoft Dynamics RMS Headquarters Manager, you receive the following error message:
Run-time error '91': Object variable or With block variable not set.
Assume that you highlight a purchase order in the purchase order list in Microsoft Dynamics Store Operations Manager. Then, you perform sales transactions in Microsoft Dynamics Store Operations POS on another computer. In this situation, the position of the highlighted purchase order in the list is changed unexpectedly.

Notes

This hotfix is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2). The following previously released hotfixes include additional steps that have to be followed if you are experiencing particular issues that are included in these hotfixes:

- Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
  https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491
  
  This hotfix includes a new switch for Headquarters Client that causes any warning messages that are generated by the program to be suppressed. To take advantage of this new quiet mode, you have to change the command line on the Headquarters Client shortcut that resembles the following:
  "c:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" -q
- Hotfix rollup 2784931 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
  https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931
  
  This hotfix includes updates to three triggers that provide performance improvements for some customers who experience performance issues when they process transactions. You can take advantage of these changed triggers by running the SQL statements that are available for download in Microsoft Knowledge Base (KB) article 2784931.

Note If you did not install these hotfixes, or if you did not follow the additional steps that are required for some fixes in these KB articles, see the articles to determine whether you experience any of the issues that require you to follow additional steps.

As always, we recommend that you contact your Microsoft Dynamics® Partner before installing feature packs, service packs, or hotfixes. It is important to verify that your environment is compatible with the feature packs, service packs, or hotfixes being installed. A feature pack, service pack, hot fix, or download may cause interoperability issues with customizations, and third-party products that work with your Microsoft Dynamics® solution.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Greetings from Convergence!!

2013-03-20T20:58:11Z

Hello everyone,

Just a quick note that Convergence is going great.

We have had a large number of customers and partners stop by with some really good questions.

If you are at Convergence, and haven't had a chance to stop by yet, we are in the Microsoft Solutions Experience near the Microsoft Store (Stations M107 & M109).

Hope to chat with you soon.

Todd

How to set up the VeriFone Mx860 for Microsoft Dynamics RMS Store Operations

2013-03-14T13:40:00Z

Hello everyone,

Did you know that Microsoft has tested a new payment processing device?

Please click the following link to download the "How to set up the VeriFone Mx860 for Microsoft Dynamics RMS" document:
https://mbs.microsoft.com/downloads/customer/RMS/Hardware/VeriFone_MX860_Setup.pdf (login required)

This document provides steps to install the VeriFone Mx860 PIN pad device on a computer for use with Microsoft Dynamics RMS Store Operations.

Notes

• This document is provided as a courtesy to our partners and customers. If you have questions about installing or configuring your Mx860 device, please contact VeriFone. Microsoft does not support third-party hardware.
• Before you follow the steps in this article, you must first set up the forms that you want the device to display. For more information, see the file Mx800 Form Manager and Form Library API Guide.pdf in the Documentation folder of the Mx800 Integration Kit that is provided by VeriFone.
• You will need CustomerSource or PartnerSource access to download the setup document. If you do not have access to either of these sites, you can request the setup document from your Microsoft Dynamics RMS Partner or open a Support Request with the Microsoft Dynamics Retail support team by calling 888-477-7877.

Hopefully we'll see some of you at Convergence 2013 next week in New Orleans.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Convergence in New Orleans March 18-21

2013-03-08T16:41:58Z

Hello everyone,

Just a quick post to let everyone know that Gregg and I will be at Convergence in New Orleans on March 18-21.

http://www.microsoft.com/dynamics/convergence/

If you are attending Convergence please stop by and say hello.

Have a great week!

Todd Berger
Microsoft Dynamics Retail Technical Support Escalation Engineer

Hotfix rollup 2805279 (#36) for Microsoft Dynamics RMS 2.0

2013-02-15T15:56:00Z

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2805279!

You can download Hotfix 2805279 (#36) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2805279

This hotfix rollup corrects 6 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1005.

This hotfix rollup resolves the following issues:

The Purchase Order and Inventory Transfer reports in Microsoft Dynamics RMS Headquarters and in Microsoft Dynamics RMS Store Operations are updated incorrectly if one or more of the following conditions are true:
- The PO Date filter is applied.
- The Order Date filter is applied.
- There is an OR criterion together with a date filter.
- The Negative Expression filter is applied.
Assume that you filter a report by a column that contains a date range and one other column in Microsoft Dynamics RMS Headquarters or Microsoft Dynamics RMS Store Operations. When you run the report, the report displays no result.
After you perform certain operations in Microsoft Dynamics RMS Store Operations POS, the VeriFone MX860 payment terminal screen does not clear.
When you process debit-card transactions in Microsoft Dynamics RMS Store Operations POS, the VeriFone MX860 payment terminal screen displays the last selected item instead of the total tender amount.
When you tender a transaction that has multiple tender types in Microsoft Dynamics RMS Store Operations POS, the signature capture dialog box appears only on POS. The dialog box does not appear on the VeriFone MX860 payment terminal screen.
When you tender a transaction that has multiple tender types in Microsoft Dynamics RMS Store Operations POS, the VeriFone MX860 payment terminal stops responding.

Notes

To use the signature capture functionality of the VeriFone MX860 payment terminal, you have to click to select the Real time capture check box on the Signature Capture tab of the Register Properties dialog box when you configure the device for each register.
This hotfix is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2). The following hotfixes include additional steps that have to be followed if you are experiencing particular issues that are included in these hotfixes:

- Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
  https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491
  
  This hotfix includes a new switch for Headquarters Client that causes any warning messages that are generated by the program to be suppressed. To take advantage of this new quiet mode, you have to change the command line on the Headquarters Client shortcut that resembles the following:
  "c:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" -q
- Hotfix rollup 2784931 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
  https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931
  
  This hotfix includes updates to three triggers that provide performance improvements for some customers who experience performance issues when they process transactions. You can take advantage of these changed triggers by running the SQL statements that are available for download in Microsoft Knowledge Base (KB) article 2784931.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Come Visit Us at the Retail Realm Conference in Las Vegas and Convergence in New Orleans

2013-01-24T16:20:00Z

Hello everyone,

Just a quick post to let everyone know that Gregg and I will have a booth at the Retail Realm Partner Conference in Las Vegas this weekend; and we will also be at Convergence in New Orleans in March.

http://www.microsoft.com/dynamics/convergence/

If you are attending either or both of these events please stop by and say hello.

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hotfix rollup 2791653 (#35) for Microsoft Dynamics RMS 2.0

2012-12-13T15:28:00Z

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2791653!

You can download Hotfix 2761529 (#35) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2791653

This hotfix rollup resolves the following issues:

When you change the description of an item in Microsoft Dynamics RMS Headquarters Manager or Microsoft Dynamics Store Operations Manager, the item list is immediately resorted.
Assume that you process sales in Microsoft Dynamics RMS Store Operation POS. When you run Microsoft Dynamics Store Operation Manager on another computer, the mouse pointer does not work as expected.
Assume that you change an item property for an item in Microsoft Dynamics RMS Store Operation Manager on a computer that accesses the database server over a network. When you save the changes, the performance of Microsoft Dynamics RMS Store Operation Manager is slower than expected.

This is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2). The following hotfixes included additional steps that need to be followed if users are experiencing particular issues included in these hotfixes:

Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491

Hotfix rollup 2784931 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931

Note If you have not installed these hotfixes or you have not followed the additional steps that are required for some of the fixes in these KB articles, view the articles to see whether you experience any of the issues that require additional steps to be followed.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

How to Verify that Microsoft Dynamics RMS and Microsoft Dynamics POS 2009 are Validated Payment Applications

2012-12-12T15:13:00Z

In case you need to verify that Microsoft Dynamics Retail Management System (RMS) and Microsoft Dynamics POS 2009 are Validated Payment Applications you can use the following steps:

1. Click the following link to find the List of Validated Payment Applications:

https://www.pcisecuritystandards.org/approved_companies_providers/vpa_agreement.php

2. Read and Accept the “Notice and Disclaimer”.

3. In the Company text box type Microsoft, and then click Search.

4. Click the Acceptable for New Deployments button.

5. Verify that Microsoft Dynamics RMS and Microsoft Dynamics POS 2009 are listed.

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Inconsistencies between the Item Movement History report and the Item Quantity List report

2012-12-04T19:20:00Z

Have you wondered why some numbers in your Item Movement History report do not seem to jive with the numbers in the Item Quantity reports?

The reason for this is that the reports were designed for different purposes; and we do not recommend using the Item Movement History report to track current inventory quantities.

Some of the reasons for this include:

The Item Movement History report was designed to track an item's movement, not the item's current quantity.
If you run the Item Movement History report without any filters to view the current quantity, the report could take an abnormally long time to generate. This is because the report has to generate and load data for all the item movement that has occurred since the store was opened.
There is a default Item Quantity List report in Store Operations that will produce a more accurate representation of your item's current quantities.
The Item Movement History report does not consider items that are on hold, are in the Offline database, are on a Work Order, or on a Layaway.

There are also several things that can cause the Item Movement History report quantity totals to be inaccurate when you compare it to the quantity totals in the Item Quantity list report.

Some of these things include:

If you have ever updated an item's quantity with a third-party program, a record of the movement may not be recorded in the InventoryTransferLog table. Therefore, the totals in the Item Movement History report may not be accurate.
If you have ever updated an item's quantity with a SQL statement, a record of the movement will not be recorded in the InventoryTransferLog table. Therefore, the totals in the Item Movement History report may not be accurate.
There were some Product Defects in earlier versions of Microsoft Dynamics RMS that caused issues with records in the InventoryTransferLog table.
If Items were imported into the database with a quantity, the Item Movement History report will not account for this imported quantity because the Store Operations Import Utility does not record a record in the InventoryTransferLog table for the imported quantity.

Do not let this discourage you from using the Item Movement History Report for what its true purpose is, which is to track the various movement of your items. Movement types include the following:

Purchase Order receipts
Inventory Transfer In
Inventory Transfer Out
Transaction Return to the Offline database
Transaction Return to the Main database
Transfer to the Main database from the Offline database
Transfer to the Offline database from the Main database
Manual Adjustment
QuickAssist (Inventory Wizard Adjustments)
Physical Inventory Adjustment
Headquarters Adjustment
Parent Child Adjustment
Kit Component Transfer
Headquarters Manual Adjustment
Sales

I hope that the information in this blog will help you better understand the differences and purposes of the Item Movement History and Item Quantity List reports.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hotfix rollup 2784931 (#34) for Microsoft Dynamics RMS 2.0

2012-11-30T01:51:00Z

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2784931!

This hotfix rollup corrects 5 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1003.

This hotfix rollup resolves the following issues:

The POS task pad is not displayed in Terminal Offline mode in Microsoft Dynamics RMS Store Operations POS.
When the Must enter price at the POS check box is enabled for multiple items in a transaction in Microsoft Dynamics RMS Store Operations POS, mix and match discounts do not work as expected for the items.
When you try to open the Cashier list in Microsoft Dynamics RMS Store Operations Manager, you receive the following error message:
Runtime Error 381: Invalid Array Property Index
When you try to open the Tender Type list in Microsoft Dynamics RMS Store Operations Manager, you receive the following error message:
Runtime Error 381: Invalid Array Property Index
When you try to tender multiple concurrent transactions at the same time in Microsoft Dynamics RMS Store Operations POS, you receive the following error message:
Error #-2147467529
Transaction (Process ID xx) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

To resolve this issue, you must run SQL scripts to update three database triggers after you apply this hotfix. To download the SQL scripts and instructions for the SQL scripts, click the following link:
https://mbs.microsoft.com/downloads/customer/RMS/Hotfixes/SQL_Scripts_for_HF_2791653.zip

If you have any problems running the scripts, or if you have any questions about the process, contact Microsoft Customer Support Services.

Note You do not have to run the SQL scripts if you do not experience this issue.

This is a cumulative hotfix that includes all the hotfixes that were released since Microsoft Dynamics RMS 2.0 Feature Pack 2. The following hotfix includes additional steps that must be followed if you experience particular issues that are described in the corresponding Knowledge Base (KB) articles:

2735491 Hotfix rollup 2735491 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0

Note If you have not installed this hotfix or you have not followed the additional steps, view the KB articles to see whether you experience any of the issues that require additional steps to be followed.

You can download Hotfix 2784931 (#34) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2784931

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

What to do when you need a Microsoft Dynamics Retail Management System or POS 2009 product key; or when you have problems activating the product key

2012-11-15T16:53:00Z

The RMS and POS Technical Support team does not have direct access to product keys.

If you have a need to access new or existing product keys please try the following options:

1. CustomerSource

If you purchased your product after April 2011, and are currently enrolled in an active Service Agreement with Microsoft Dynamics, you should be able to sign in to CustomerSource and view your product key.

http://www.microsoft.com/dynamics/customer/en-US/access-customersource/default.aspx

In CustomerSource point to Select My Account; and then click Product and Service Summary. On the Product and Services summary page locate the product you are needing keys for and click Registration Keys. Once you select the Version click Display License Keys. The product keys should be displayed at the bottom of the page.

NOTE: If the PID (Product ID) Key column states "Please refer to PID card for key." the keys are not stored in the system.

2. Contact Sales Operations

The Sales Operations Team may be able to issue a new product key if necessary; and may also be able to view existing product keys depending on when you purchased the product. If you purchased the Product key before April 2011 you will have to refer to the PID (Product ID) card that was provided. If you do not have a copy of the PID card you can check with your partner, see below, or Sales Operations may be able to issue you a replacement.

3. Contact your Microsoft Partner.

It is possible that if you had a Microsoft Partner install your system that they kept a copy of the PID (Product ID) card.

If you experience any problems with activating your RMS or POS product over the Internet please try to activate the product over the telephone. These are the only 2 ways to activate the RMS / POS product.

Hopefully this blog will help you resolve any issues you may encounter.

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hotfix rollup 2761529 (#33) for Microsoft Dynamics RMS 2.0

2012-11-05T21:56:00Z

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2761529!

This hotfix rollup corrects 12 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1002.

This hotfix rollup resolves the following issues:

Error message when you try to edit or save a Purchase Order in Microsoft Dynamics RMS Store Operations Manager:Run-time error ‘91’:
Object variable or With Block variable not set
The Totals section is truncated in Microsoft Dynamics RMS Store Operations POS when you switch between “Classic View” and “TaskPad View” or when you adjust the size of the Custom POS Buttons, TaskPad, or Function Keys.
TaskPads do not function correctly when you change the Language.dat file in Microsoft Dynamics RMS POS.
You experience an issue in Microsoft Dynamics RMS Store Operations POS where the Upper and Lower Bound warning message no longer reverts the price back to the original price when you click “No.”
Error message when you try to start Microsoft Dynamics RMS Store Operations Manager or Microsoft Dynamics RMS Store Operations POS applications:
Run-time error ‘430’:
Class does not support Automation or does not support expected interface
Error message when you try to process a worksheet in Microsoft Dynamics RMS Headquarters Client when you use a Windows locale that uses a day/month/year date format:
<<OpenRsRead>> Error -2147217913: The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value.
Error message when you click Properties to open a TaskPad in Microsoft Dynamics Store Operations Manager:
Run-time error ‘94’:
Invalid use of Null
The Password Policy Settings, New Encryption Key, and Delete Audit Logs are greyed out in Microsoft Dynamics RMS Store Operations Administrator.
The item list in Microsoft Dynamics RMS Store Operations Manager refreshes and the focus is moved to the first item in the list when a sale is processed on another computer.
The item list in Microsoft Dynamics RMS Headquarters Manager refreshes and the focus is moved to the first item in the list when a store connects and processes worksheets.
All item quantities in an Inter-Store Transfer out in Microsoft Dynamics RMS Store Operations Manager are zero in the issuing store.
Error message when you try to drill into a purchase order from the Purchase Orders report in Microsoft Dynamics RMS Headquarters Manager:
Run-time error ‘383’:
‘Text’ property is read-only

You can download Hotfix 2761529 (#33) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2761529

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Are you having unexpected issues or problems with your Electronic Draft Capture (EDC) transactions?

2012-10-25T15:17:00Z

Hello everyone,

Before you call into Microsoft Dynamics Retail Technical Support, I would encourage you to contact your Acquiring Bank and TSYS to make sure that your Electronic Draft Capture (EDC) configuration is correct. This is typically the first step we in Technical Support will try. Having you contact the bank and processor first can frequently prevent you from having to open up a Support Request.

When you first signed up with your bank, you should have received a "Welcome Letter" that included a list of numbers to use for your EDC configuration. This sheet frequently referred to as a VAR sheet or a V-Sheet.

Occasionally, these numbers may change or update without notice at the bank or processor and sometimes within the register itself.

If you start to notice credit/debit card failures unexpectedly, it is always a good idea to contact your bank or processor and have them compare your numbers to theirs to make sure that everything matches up. This will also give your bank or processor an opportunity to make sure that everything else in the account is set up correctly.

It is very important to compare every character from the VAR sheet to the Configuration setup. The following are two examples of actual causes that we have seen in recent support requests:

Incorrect Credit Gateway: ssl1.tsysacquiring.net/scripts/gateway.dll?transact
Correct Credit Gateway: ssl1.tsysacquiring.net/scripts/gateway.dll?transac

Incorrect Merchant Number: 888001234901
correct Merchant Number: 888001243901

Do you see the difference? You can probably see how this can easily be overlooked.

For more information about how to configure your EDC setup in Microsoft Dynamics RMS 2.0, please see the following KB article (CustomerSource access is required to access this article):

How to set up the Preferred Acquirer Credit/Debit Card Processing feature in Microsoft RMS Store Operations for credit and debit cards
https://mbs.microsoft.com/customersource/documentation/howtodocuments/preferred_acquirer_setup_so

For more information about how to configure your EDC setup in Microsoft Dynamics POS 2009, please see the following CustomerSource How To article (CustomerSource access is required to access this article):

How to Set Up the Preferred Acquirer Credit/Debit Card Processing Feature in Microsoft Point of Sale https://mbs.microsoft.com/customersource/documentation/howtodocuments/msposcreditdebit.htm

I hope that the suggestions in this article will help you resolve your issue more quickly and possibly prevent you from having to create a Support Request.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Multiple Currencies in Headquarters Purchase Orders

2012-10-16T15:23:00Z

In releases before Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2), foreign supplier currencies were not displayed correctly in the Headquarters PO Planner worksheet, Purchase Order Details form, or printed purchase orders. Instead, the currency symbol for the default Windows Currency would be displayed.

Starting with FP2, the PO Planner, Purchase Order Details form, and printed purchase orders now display the correct symbols for supplier with foreign currencies.

To verify that the new functionality added as part of FP2 is working correctly, you can follow these reproduction steps:

Create a currency (Database | Currencies) that uses a symbol ($, ¥, £, €, etc) other than what is configured in Windows in your Region and Language Settings.
Assign this currency to a supplier as its "Accepted Currency".
Create a "Style 340: PO Planner" worksheet to create a purchase order with items from the supplier (from step 2) with a foreign currency assigned as is "Accepted Currency".
Note that the currency is correct in the PO Planner worksheet, Purchase Order Details form, and the printed purchase order.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hotfix rollup 2735491 (#32) for Microsoft Dynamics RMS 2.0

2012-09-24T13:58:00Z

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2735491!

This hotfix rollup corrects eight issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.1001.

This hotfix rollup resolves the following issues:

When you try to access KPI information from a purchase order or you run the "GMROI and Inventory Turns" report in Microsoft Dynamics RMS Store Operations Manager, you receive the following error message:
Error #2147217913 ‐ The conversion of a VARCHAR data type into a DATETIME data type resulted in an out of range value. (Source: Microsoft OLE DB Provider for SQL Server)
You cannot sell or redeem vouchers in Microsoft Dynamics RMS Store Operations POS that uses pre-encoded magnetic gift cards, when the pre-encoded magnetic gift card are formatted as "%12345?" instead of the Format B standard.
Note We recommend that you use pre-encoded magnetic gift cards that are encoded as "Format B" gift cards. Please contact your gift card supplier to make sure that the new cards that you buy are encoded as "Format B" cards.
When you try to process a "Style 401: Request Data Upload" worksheet in Microsoft Dynamics RMS Headquarters Client, you receive one of the following error messages:
Dynazip zip Warning Zip File error… missing end signature.
Run time error 40006 : Wrong protocol or connection state for the requested transaction or request.

If you apply this hotfix on more than one computer, you only have to follow these steps one time.
1. Right-click the Headquarters Client shortcut.
2. Click Properties.
3. Type -q at the end of the target string as follows:
  "C:\Program Files\Microsoft Retail Management System\Headquarters Client\HQClient.exe" –q
4. Click Apply, and then click OK.

You cannot add money to a Global Voucher in Microsoft Dynamics RMS Store Operations POS when security is set to prevent modification to the Price column and the Must enter price at the POS option is enabled.
You cannot change the font color for captions of task pad buttons in Microsoft Dynamics RMS Store Operations Manager.
Note If you created new task pads in addition to the default Custom task pad, you must follow these steps directly after you install this hotfix:

If you apply this hotfix on more than one computer, you only have to follow these steps one time.
1. In Store Operations Administrator, on the File menu, click Connect, type the SQL Server password in the Password box, and then click OK to connect to your database.
2. On the Query menu, click New.
3. Type the following SQL Statement in the New Query 1 window:
  UPDATE TaskPadButtons SET FontColor = -2147483630
4. Press F5 to process the SQL statement.
5. Restart Microsoft Dynamics RMS Store Operations Manager and Microsoft Dynamics RMS Store Operations POS.
If the ID of a remote payment is the same as the ID of a local payment that was made at the store, receipts are displayed incorrectly for the remote payment in Microsoft Dynamics RMS Store Operations POS.
You cannot print a gift receipt by clicking Print Gift Receipt in Microsoft Dynamics RMS Store Operations POS when the Mark as duplicate receipt option is enabled.
You cannot select a value in the Status of quantity discrepancies drop-down menu on the Issue and Receive tabs in an inventory transfer order in Microsoft Dynamics RMS Headquarters Manager.

You can download Hotfix 2735491 (#32) via the following Knowledge Base Link:
https://mbs2.microsoft.com/Knowledgebase/KBDisplay.aspx?scid=kb;en-us;2735491

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Updated RMS 2.0 FP2 System Requirements and Prerequisites

2012-09-18T15:17:00Z

Microsoft regularly updates the System Requirements for each service pack or feature pack release.

I have listed below the "changes" to the previously released system requirements that have been added or removed for Microsoft Dynamics RMS 2.0 Feature Pack 2.

Note - For a complete list of System Requirements for Microsoft Dynamics RMS 2.0 FP2, click the following link:
http://download.microsoft.com/download/E/2/7/E27028B1-D82C-46F9-AC23-EFEA185666C3/System%20Requirements.pdf

Windows Operating System (32-bit or 64-bit)

Windows® 8 (Professional Edition or higher)
Note - Windows® 8 had not been officially released by the time Feature Pack 2 was released. Therefore, it is not an officially supported operating system. However, preliminary compatibility testing have been completed on the pre-releases and no issues were found with using Feature Pack 2 with Windows 8.
Windows® Embedded POSReady 7 (32-bit only)
Windows® Server 2008 R2 SP1
Windows® Small Business Server 2011

Database Server (32-bit or 64-bit)

SQL Server® 2012 (not supported on Windows XP)
SQL Server® 2012 Express (not supported on Windows XP)
SQL Server® 2008 SP3
Note Microsoft® SQL Server® 2008 SP3 is supported on Windows 8. However, for most editions, prior to installation, you must enable Microsoft® .NET Framework 3.5 Service Pack 1.SQL Server® 2005 (not supported on Windows 8)
SQL Server® 2008 Express SP3
Note Microsoft® SQL Server® 2008 Express SP3 is supported on Windows 8. However, for most editions, prior to installation, you must enable Microsoft® .NET Framework 3.5 Service Pack 1.
SQL Server® 2005 Express (not supported on Windows 8)

Internet Explorer

Internet Explorer® 7.0 (no longer supported)
Internet Explorer® 8.0
Internet Explorer® 9.0
Internet Explorer® 10.0

Prerequisites that must be completed before you install Feature Pack 2

You must have Microsoft Dynamics RMS 2.0 Service Pack 4 installed on all computers where Microsoft Dynamics RMS is installed. (The service pack is available on CustomerSource and PartnerSource.)
Make sure that there are no registers in Terminal Offline Mode.
Close all open point of sale batches.
Settle all outstanding credit card and debit card transactions. Failure to settle transactions could lead to lost revenues.
If an integrated accounting application is being used, all available batches must be posted.
Make backups of any customized reports, labels, receipt templates, and purchase order formats.
Back up all Microsoft Dynamics RMS databases (Store Operations and Headquarters) and name them Pre-FP2 or something similar to note that they are backups that were made before upgrading to Feature Pack 2.
Stop communication between Headquarters Server and Headquarters Client and Voucher Server and Voucher Client.

Note - The database will be modified during the upgrade and cannot be reverted. For more information, see the "Upgrade the Database" section on the Microsoft Dynamics RMS 2.0 FP2 download page.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Reports

2012-08-27T15:24:00Z

With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2 new report filters are available in both Store Operations and Headquarters; and a new report is available in Headquarters.

Store Operations

In Store Operations you are now able to filter reports to include or exclude Inactive Cashiers and Inactive Tenders:

1. Inactive Cashiers

2. Inactive Tenders

Headquarters

In Headquarters you are now able to use a new Items in Transit report; and filter on inter-store transfer discrepancies and inactive entities.

1. New report - Items in Transit

Track inventory that has been issued from one store but not yet received at another. To view the new report, go to the Reports menu in Headquarters Manager, click Items, and then click Items In Transit.

NOTE: To view information about why the transfer is In Transit you can click the number in the Transfer # column to look at the Issue Inventory Transfer Order details. The Match column will show what has not been sent or received.

2. Interstore inventory transfer discrepancy management

Discrepancies often occur between quantities issued from one store and quantities received at another. You can now mark which discrepancies have been resolved and which still need investigation. Filter transfer reports by the discrepancy status on the transfer orders to see those that need action.

a. Open one of the following HQ Manager > Reports > Quotes/Orders reports:

o Inter-Store Inventory Transfer

o Inventory Transfer In

o Inventory Transfer Out

b. Double-click an order number.

c. Use the drop-down to set the status of quantity discrepancies.

IMPORTANT: The new field is informational only. It has no impact on functionality.

New filters and columns in the three reports listed above let users view orders that need action.

3. Inactive entity filters:

a. Inactive Cashiers:

b. Inactive Store

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Automatic Item Lookup Codes

2012-08-27T15:21:00Z

With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, you can now automatically generate item lookup codes in Store Operations or Headquarters.

Store Operations

Use the new Item tab in the Configuration dialog box in Store Operations Manager to set formats for item lookup codes and apply them to new items automatically. Use item lookup code formats to set up series of lookup codes, add a year designator to items created this year, or simply and automatically continue the item numbering scheme you already have in place.

To use automatic item lookup codes, simply leave the item lookup code field blank when you create a new item.

Users can avoid having an automatic item lookup code assigned by entering the item lookup code manually when creating a new item.

To enable automatic item lookup codes

1. Open Store Operations Manager.

2. On the File menu click Configuration.

3. Select the Item tab.

4. Select the check box to Use automatic item lookup codes.

5. Set a Lookup code format for the automatic item lookup codes; and enter the Next number.

NOTE: The preview will not appear until you enter at least one # symbol.

6. Click OK.

Put all # symbols together. Item lookup codes are filled into # symbols from right to left, regardless of separating characters. Separate groups of # symbols are not updated individually. For example, this format:

ITEM###-ABC-####

results in:

ITEM123-ABC-4567

not:

ITEM123-ABC-1234

For format examples, see "Configuration option" in Store Operations Manager Online Help.

Headquarters

Use the new Item tab in the Configuration dialog box in Headquarters Manager to set formats for item lookup codes and apply them to new items automatically. Use item lookup code formats to set up series of lookup codes, add a year designator to items created this year, or simply and automatically continue the item numbering scheme you already have in place.

To use automatic item lookup codes, simply leave the item lookup code field blank when you create a new item.

Users can avoid having an automatic item lookup code assigned by entering the item lookup code manually when creating a new item.

To enable automatic item lookup codes

1. Open Headquarters Manager.

2. On the File menu click Configuration.

3. Select the Item tab.

4. Select the check box to Use automatic item lookup codes.

5. Set a Lookup code format for the automatic item lookup codes; and enter the Next number.

NOTE: The preview will not appear until you enter at least one # symbol.

6. Click OK.

ITEM###-ABC-####

results in:

ITEM123-ABC-4567

not:

ITEM123-ABC-1234

For format examples, see "Configuration option" in Headquarters Manager Online Help.

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Improved Worksheet Handling

2012-08-27T15:20:00Z

With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, we now have the ability to approve or acknowledge worksheets in batches, or you can choose to acknowledge worksheets automatically.

Follow these steps to approve or acknowledge a set of worksheets all at one time:

On the Admin menu, click Approve Worksheets or Acknowledge Worksheets.
In the list of worksheets, select the worksheets that you want to approve or acknowledge. To select multiple worksheets, press CTRL and then click the next worksheet. To select multiple worksheets that are adjacent, click the top worksheet in the group, press SHIFT, and then click the bottom worksheet in the group.
Click OK to approve or acknowledge the selected worksheets.
When you are done, click Close.

Note: After a worksheet has been approved, you can no longer make changes to it.

Follow these steps to acknowledge worksheets automatically:

On the File menu, click Configuration.
On the Options tab, select the Acknowledge worksheets automatically check box, and then click OK.

Note: Selecting this option means that you will not have the opportunity to review completed worksheets before they are acknowledged.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Gift Receipts

2012-08-27T14:44:00Z

With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, you can now print gift receipts for sales transactions.

In Register Properties in Store Operations Manager, choose to print gift receipts for all transactions, transactions where the cashier clicks Yes in a confirmation dialog box, or selected transactions from the journal. You can print gift receipts to either receipt printer.

IMPORTANT: For gift receipts to work, after install of Feature Pack 2, you must reload the receipt.xml and fullpage.xml receipt templates into receipt formats.

To reload the receipt templates

1. Open Store Operations Manager.

2. On the Database menu, point to Registers, and then click Receipt Formats.

3. Select the receipt format; and click Properties.

4. Click the lookup button on each Receipt template; and select the appropriate .xml file.

5 Click OK.

6. Repeat steps 3-5 for each receipt format.

To enable gift receipts

1. Open Store Operations Manager.

2. On the Database menu, point to Registers, and then click Register List.

3. Select the reigster and click Properties.

4. Click the Receipt Printer 1 (or 2) tab.

5. In the Sales Receipts drop down select the print option for the gift receipt.

6. In the Gift Receipts drop down select the print option for the gift receipt.

7. Click OK.

To reprint gift receipts

1. Open POS.

2. Process a transaction.

3. Press F5: Journal.

4. Click Print Gift Receipt.

NOTE: If the Mark as duplicate receipt check box is selected in the journal, the Print Gift Receipt button does not work. This is made worse if the Mark journal receipts as duplicate configuration option is set, since this selects the check box by default. This issue will be addressed in an upcoming hotfix.

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Task Pads

2012-08-21T15:59:00Z

With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, we now have Task Pads available which allow users to customize the Store Operations POS interface.

In Store Operations Manager, use the new designer to create a series of task pads that provide quick access to the features and records that you use most. Use different layouts, colors, fonts, and images to add interest and increase usability. A variety of button types are available, including:

Task Pad – link to another task pad. Back and Home buttons let cashiers navigate between task pads.
Task – start any POS operation.
Custom POS Button and Macro – launch pre-existing customizations.
Item and Customer – add a specific record to the transaction.
Category, Department, and Supplier – open a touchscreen-ready list of items that belong to a specific category or department or that are associated with a specific supplier.
Items by Category, Items by Department, and Items by Supplier – open a touchscreen-ready list of parent records that lets cashiers “drill-down” to a list of items.

Task pads can be assigned to registers or cashiers, and managers can choose the view cashiers see in Store Operations POS: Task Pad or Classic View. Cashiers who have access to Display Properties in Store Operations POS can toggle between views as needed, choose to have the task pad on the left or right side of the screen, and set the width of the task pad.

To create a POS task pad

1. On the Database menu, point to Registers, and then click POS Task Pads.

2. Click New. The POS Task Pad Properties window appears.

3. In the Name field, enter a unique name for the task pad. Note that this name might be visible to cashiers.

4. In the Layout field, select the layout for the task pad. This controls the number and size of the buttons available on the task pad.

5. Under Settings for the selected button, select a button in the Preview area, and then enter settings to specify how that button will work at the POS. For more information about the available types of buttons and their settings, see field descriptions later in this section.

6. Select the next button in the Preview, specify settings for that button, and so on.

7. Click OK.

To assign a POS task pad to a register

1. On the Database menu, point to Registers, and then click Register List.

2. Select the register that you want to modify, and then click Properties.

3. In the POS task pad box, select the task pad for this register. To require use of Classic View (no task pad), select <Use Classic View>. Note that this setting is overridden by the setting for each cashier.

To assign a POS task pad to a cashier

1. On the Database menu, click Cashiers.

2. Select the cashier that you want to modify, and then click Properties.

3. In the POS task pad box, select the task pad for this cashier. To use the task pad assigned to the register where the cashier is working, select <Use register default>. If you choose any other setting in this field, the cashier setting overrides the register setting.

To select the task pad view in POS

1. In POS, press CTRL-F6 to open the Display Properties window.

2. Select the Task Pad radio button. This turns off the function keys and custom POS button areas on the screen.

Have a great week!

Todd Berger
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Inactive Entities

2012-08-17T16:11:00Z

We have had the ability to set items as Inactive for a long time and is a great feature because it maintains database integrity without having to sort through items in the Item lookup window that are no longer sold.

But now with the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, we have some new Inactive Entity options that are available.

Headquarters

Inactive Stores

When stores close, you can now mark the stores as inactive and then exclude them from lists and reports. After you make a store inactive and run Worksheet 401, the store can no longer receive or send data. Inactive stores can be made active again if needed.

When you click Stores from the Admin menu, you see a list of all the existing stores in your Headquarters database. Use the drop-down menu in the Filter box to choose whether to view all stores, active stores, or inactive stores.

Inactive tender types

You can mark tender types as inactive in Headquarters Manager and then send the new setting to stores by using Worksheet 205. Inactive tender types can be made active again if needed. New filters in certain reports let you include or exclude active or inactive records as needed.

Follow these steps to make a tender type inactive at Headquarters and then send the change down to the store/s:
1. Enter Maintenance Mode.
2. On the Database menu, click Tender Types. The Tender Types window appears.
3. Select the tender type that you want to make inactive, and then click Properties.
4. On the General tab, select the Tender type is inactive check box, and then click OK.
Follow these steps to send tender type information to stores:
1. To download tender type data to the remote stores, go to the Worksheets menu, and then select the Style 205: Update Inventory - Tender Types worksheet.
2. Follow the wizard prompts and enter the appropriate information, and then click Finish.
3. After you create the worksheet, use the Stores button on the General tab to select which stores will receive the worksheet.
4. After you confirm the data is correct, click Approve.
5. Process the Style 205: Update Inventory - Tender Types worksheet at the store/s.
6. Use the drop-down menu in the Filter box to choose whether to view all tender types, active tender types, or inactive tender types.

Inactive cashiers

At stores, cashiers can be marked active or inactive. New filters in certain Headquarters reports let you include or exclude active or inactive cashiers as needed.

Store Operations

Inactive tender types

You can now mark tender types as active or inactive. You can use this option to clean up your tender type list by hiding records that are no longer in use. New filters in the Tender Types list let you view all records or only the active or inactive ones. New filters in certain reports let you include or exclude active or inactive records as needed.

Follow these steps to make a tender type inactive:

On the Database menu, click Tender Types. The Tender Types window appears.
Select the tender type that you want to modify, and then click Properties.
Change settings as needed. To make the tender type inactive, select the Tender type is inactive check box.
Click OK to save your changes, and then print a Z report.

Note: Inactive tender types are not available for voids or returns, even when that tender type was used to complete the original sale

Inactive cashiers

New options let you mark cashiers as active or inactive. You can use this option to clean up your cashier list by hiding records that are no longer in use. New filters in the Cashiers list let you view all records or only the active or inactive ones. New filters in certain reports let you include or exclude active or inactive records as needed.

Follow these steps to make a cashier inactive:

On the Database menu, click Cashiers.
In the Filter box, select Active to show only your active cashiers.
Select the cashier that you want to make inactive, and then click Properties.
Select the Cashier is inactive check box, and then click OK.

Prevent sale of all inactive items

Previously, inactive items that were not specifically blocked for sale could be sold by cashiers who entered or scanned the item lookup code for the inactive item. You can now prevent the sale of any inactive item by setting a single configuration option.

Follow these steps to enable the Prevent sale of inactive items option:

On the File menu, click Configuration, and then click the Options tab.
Expand the POS Options folder.
Select the Prevent the sale of inactive items option.
Click OK.
Restart Store Operations POS.

A new filter in the Items list lets you view all records or only the active or inactive ones.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Microsoft Dynamics RMS 2.0 Feature Pack 2 Released

2012-08-15T17:22:00Z

Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan.

CustomerSource - https://mbs.microsoft.com/customersource/downloads/servicepacks/rms-20-fp2

PartnerSource - https://mbs.microsoft.com/partnersource/downloads/servicepack/rms-20-fp2

Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2) is cumulative and contains all hotfixes that were released after Service Pack 4 (SP4).

New Features in Headquarters

Improved worksheet handling
Manage store prices and sale prices from Headquarters
Automatic item lookup codes
Inactive stores
Inactive cashiers
Inactive tender types
New report for tracking in-transit inventory
Interstore inventory transfer discrepancy management
Support for multiple currencies in the purchase order workflow

New Features in Store Operations

POS task pads
Automatic item lookup codes
Gift receipts
Inactive cashiers and inactive tender types
Prevent sale of all inactive items
Set custom back order deposits

Other Improvements

In addition to the new features listed above, Feature Pack 2 includes fixes for the following issues:

Tender rounding amount is not included in the batch totals when using “Round to value” for the tender type.
The buttons "Add Item" and "QuickScan" on the Transfer Order and Purchase Order forms are not available when these buttons are disabled for users with a different security level.
Buttons are not available in the Receive Purchase Order form when the buttons are disabled for users with a different security level.
Voucher sales cause incorrect over/short amounts in the Batch List report.
The Item Movement History report does not show InventoryTransferLog Type 11 movements.
In the Help Files, the formula for the Inventory Turns calculation is not correct.

For a comprehensive list of all of the new features and fixes that are included in Feature Pack 2, refer to the Microsoft Dynamics RMS 2.0 Feature Pack 2 What's New document in the Download section of the Feature Pack 2 download page.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer

Hotfix rollup 2713741 (#31) for Microsoft Dynamics RMS 2.0

2012-06-11T15:14:00Z

Hello everyone,

Today we are excited to announce the release of Hotfix Rollup 2713741!

This hotfix rollup corrects two issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.0166.

This hotfix rollup fixes the following issues:

Assume that the Display list of previously-defined Item Sub Descriptions option is enabled. When you try to open a matrix item, you experience slow performance.
Note When the option is disabled, the wait time is reduced to 10 to 15 seconds.
After you set security to prevent modification to the Quantity values on the Kit tab in the Kit Item Properties dialog box, you can change the kit component quantities in the dialog box unexpectedly.

The Knowledge Base article for this new hotfix rollup where you can download the hotfix should be published by the end of this week. In the meantime, you can request the hotfix rollup by submitting a Support Request with the Microsoft Dynamics Retail Support team by calling 888-477-7877 or via eSupport.

Have a great week!

Gregg Kosel
Microsoft Dynamics RMS/POS Technical Support Escalation Engineer