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Microsoft Dynamics RMS Support Blog

Microsoft Dynamics RMS Support Blog
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About Microsoft Dynamics RMS Support Blog

The purpose of the Dynamics RMS Support Blog is to provide a means for our support team to provide customers information around technical fixes and possible resolutions to trending issues.

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  • Welcome to the RMS Support Blog

    Posted over 1 year ago
    by Jay Oberlander Jay Oberlander
    • 7 Comments
    Welcome to the new RMS/POS Support Team blog. With this blog the support team will be focusing on provide updates on what is happening within the RMS and POS products. We’ll also use this as a way to send out information on trends we are seeing...

  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Inactive Entities

    Posted 10 months ago
    by Gregg Kosel Gregg Kosel
    • 5 Comments
    We have had the ability to set items as Inactive for a long time and is a great feature because it maintains database integrity without having to sort through items in the Item lookup window that are no longer sold. But now with the release of Microsoft...

  • Hotfix rollup 2761529 (#33) for Microsoft Dynamics RMS 2.0

    Posted 7 months ago
    by Gregg Kosel Gregg Kosel
    • 3 Comments
    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2761529! This hotfix rollup corrects 12 issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System...

  • Updated RMS 2.0 FP2 System Requirements and Prerequisites

    Posted 8 months ago
    by Gregg Kosel Gregg Kosel
    • 1 Comments
    Microsoft regularly updates the System Requirements for each service pack or feature pack release. I have listed below the "changes" to the previously released system requirements that have been added or removed for Microsoft Dynamics RMS...

  • Hotfix rollup 2678120 (#28) is now available for Microsoft Dynamics RMS 2.0

    Posted over 1 year ago
    by Gregg Kosel Gregg Kosel
    • 1 Comments
    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2678120! This hotfix rollup corrects four issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management...

  • Microsoft Dynamics RMS Credit Card Batch Size

    Posted over 1 year ago
    by ToddB ToddB
    • 1 Comments
    Hey everyone, If you are using the built in Preferred Acquirer Credit/Debit Card Processing in Microsoft Dynamics RMS, please ensure the batch size is the same on each terminal to help eliminate the possibility of duplicate EDC batches. This can...

  • Improve 401 performance by adding 3 indexes to HQ

    Posted over 1 year ago
    by ToddB ToddB
    • 1 Comments
    Good afternoon everyone, Have you ever noticed that 401 worksheets seem to be taking an increasingly long time to process? If so, you can try adding 3 additional indexes to the ItemDynamic, PurchaseOrder and PurchaseOrderEntry tables in the Headquarters...

  • UPDATED - Hotfix rollup 2692644 (#29) for Microsoft Dynamics RMS 2.0

    Posted over 1 year ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello everyone, Today we have re-released a new build of Hotfix Rollup 2692644 (#29) that resolves the issue with the previous release! This hotfix rollup corrects two issues in Microsoft Dynamics Retail Management System (RMS) Store Operations...

  • Store Database Corruption in a Headquarters Environment? Think about Exporting instead of Restoring.

    Posted over 1 year ago
    by ToddB ToddB
    • 0 Comments
    Hello everyone, Have you ever had your store database become unusable due to a server issue, system crash or corruption? If so, you may want to consider re-exporting the store from within Headquarters Administrator. The information for each store...

  • What do you do when you have issues with your hardware peripherals?

    Posted over 1 year ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello Everyone, What do you do when you have issues with your hardware peripherals? The Microsoft Dynamics Retail Management System (RMS) and POS 2009 (POS) Technical Support team does not have all of the different makes and models for the many...

  • Hotfix rollup 2702822 (#30) for Microsoft Dynamics RMS 2.0

    Posted over 1 year ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2702822! This hotfix rollup corrects three issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management...

  • Hotfix rollup 2713741 (#31) for Microsoft Dynamics RMS 2.0

    Posted over 1 year ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2713741! This hotfix rollup corrects two issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System...

  • Microsoft Dynamics RMS 2.0 Feature Pack 2 Released

    Posted 10 months ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2) has been released on CustomerSource and PartnerSource. This update is available to all customers who subscribe to a Microsoft Dynamics Maintenance Plan. CustomerSource - https://mbs.microsoft.com/customersource...

  • Come visit us at Convergence 2012 in Houston March 18-21

    Posted over 1 year ago
    by ToddB ToddB
    • 0 Comments
    Hey everyone, Please stop by and visit us at Convergence 2012 in Houston. http://www.microsoft.com/dynamics/convergence/houston12?r=61&l=11 Gregg and I will be manning the support desk; and Jay, the RMS/POS Support Team Manager will also be there...

  • What you may not know about Microsoft Dynamics RMS 2.0 Hotfixes

    Posted over 1 year ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello everyone, I wanted to take this opportunity to talk about some things that you may not know about Microsoft Dynamics RMS 2.0 Hotfixes. You must be enrolled in a Microsoft Dynamics RMS maintenance plan to obtain Microsoft Dynamics RMS Feature...

  • Ideas to improve RMS

    Posted over 1 year ago
    by ToddB ToddB
    • 0 Comments
    Hello everyone, Convergence is going great; and thank you to those of you who stopped by the help desk. We have heard several great suggestions; and wanted to make sure that the community is aware of how they can search for existing, and submit...

  • Do your cashiers know how to process a manually entered credit card?

    Posted over 1 year ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello everyone, One of the issues we have seen over the years is that some cashiers do not know how to process a manually entered credit card transaction; and this can cause a major loss of dollars. Let’s say that the customer’s magnetic...

  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Task Pads

    Posted 9 months ago
    by ToddB ToddB
    • 0 Comments
    With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, we now have Task Pads available which allow users to customize the Store Operations POS interface. In Store Operations Manager, use the new designer to create a series of task pads that...

  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Gift Receipts

    Posted 9 months ago
    by ToddB ToddB
    • 0 Comments
    W it h the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, y ou can now print gift receipts for sales transactions. In Register Properties in Store Operations Manager, choose to print gift receipts for all transactions, transactions where the cashier...

  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Improved Worksheet Handling

    Posted 9 months ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, we now have the ability to approve or acknowledge worksheets in batches, or you can choose to acknowledge worksheets automatically. Follow these steps to a pprove or acknowledge a set of...

  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Automatic Item Lookup Codes

    Posted 9 months ago
    by ToddB ToddB
    • 0 Comments
    Wit h the release of Microsoft Dynamics RMS 2.0 Feature Pack 2, y ou can now automatically generate item lookup codes in Store Operations or Headquarters. Store Operations Use the new Item tab in the Configuration dialog box in Store Operations...

  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Multiple Currencies in Headquarters Purchase Orders

    Posted 8 months ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    In releases before Microsoft Dynamics RMS 2.0 Feature Pack 2 (FP2), foreign supplier currencies were not displayed correctly in the Headquarters PO Planner worksheet, Purchase Order Details form, or printed purchase orders. Instead, the currency symbol...

  • Microsoft Dynamics RMS 2.0 FP2 Feature Spotlight - Reports

    Posted 9 months ago
    by ToddB ToddB
    • 0 Comments
    With the release of Microsoft Dynamics RMS 2.0 Feature Pack 2 new report filters are available in both Store Operations and Headquarters; and a new report is available in Headquarters. Store Operations In Store Operations you are now able to filter...

  • Hotfix rollup 2735491 (#32) for Microsoft Dynamics RMS 2.0

    Posted 8 months ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello everyone, Today we are excited to announce the release of Hotfix Rollup 2735491! This hotfix rollup corrects eight issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management...

  • Are you having unexpected issues or problems with your Electronic Draft Capture (EDC) transactions?

    Posted 7 months ago
    by Gregg Kosel Gregg Kosel
    • 0 Comments
    Hello everyone, Before you call into Microsoft Dynamics Retail Technical Support, I would encourage you to contact your Acquiring Bank and TSYS to make sure that your Electronic Draft Capture (EDC) configuration is correct. This is typically the first...
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