if we put 0.01 as return limit ( BTW 0.00 is bad..RMS thinks its non active option if you put 0) so 0.01
sell item 1 ( 50$ , price changed to 40$ for discount reason 1... good customer )
Customer comes and wants to exchange....
click return item for return
item appears -1 -40$
add item replacement..
item 2 for 50$ ( Same price..so we discount to 40$) ERROR...RMS says return value grater then authorized.....
IT APPLIES the RULE Before the line can be edited to 40$ making the total trx to 0$ therefore not over 0.01 penny.....
BASICALLY we need to BLOCK return on TENDER not on cash register lines.....
last i've seen there's no return limit on tender options...anyway to fix this ?
You are trying to return something that is -40$, that exceeds the .01 return limit. Anything else you do will fail.
Jeff HobbsCheck Point Software
so you mean theres no way to block NEGATIVE on tenders ?
Not with a return limit of .01. You've told RMS that you do not want a cashier to do ANY returns.
Tenders have nothing to do with it.
but if i put 100$, then they can refund up to 100$ on any tender !!... some employees don't think and return without even looking , example
wrong payment type and transaction closed in CASH... return transaction ( and puts debit card) client get item free + cash in is account....
now, we stopped those by putting 0,01 in return and that worked but no they cant do EXCHANGES...
so basically how to STOP NEGATIVE RETURNS ON DEBIT...
to STOP NEGATIVE RETURNS ON DEBIT
Will this help ? - Remove Cash Back on Debit in the Debit Tender type.
Have a Return Reason code required for Returns.
Also have a daily report on all transactions with a return reason code for checking.
this is nonsense,
for any block there is a "do you want to continue YES/NO" dialog, clicking yes, enables sale of item anyway.
the cashback is simply a reward system as in get 1% cash back on any debit card purchase....
of course we check , the problem is not checking, problem is in the 12 seconds an employee from one of the 15 stores decides to send 500$ back on the debit card .
I had to write a iphone/ipad / web HQ portal that ties to HQ to fix issues like this....
-Daily sales reports customized ( sales vs last year or combined years passed or budget custom)
with person counter stats, closing ratio% , avg per invoice, etc, etc,all on report and ON POS WINDOW
-all pos windows have real-time data on positioning by store ( top cashiers on sales or items per invoice) , global all store positioning for same stats, sales , closing factor etc etc etc..
-manually fix remote store inventory ( coz we block sell if negative) who can sell if they don't have stock !... well shortage from theft is a reason it could be wrong... and LOGMEIN to a remote store is hell
-See real time inventory and transfer in/out of each store in $
- see who is punched in at which store
- add employees to all stores at once
- create remote po's at each store level either from min/max , sales or combined.. giving a PO # for each store that is combined and printed as a PO packaging list for each store for WAREHOUSE employees to use to fulfill order.
- report on employees discount sales
- sales graphs on year/month/store drill down
-report on which store is opened at what amount.
-each store has a open/close count your cash in rolls/pennies etc style to print and staple to a Z report.
- loss report ( list of all discounted items per store/with reason codes)
- commission (custom formula) for each day for each stores with description of each transaction entry etc to see who sold what...
- realtime search on any item ILC,Cat,Dep,Desc, anything, and results is a store by store listing of avail qty, min/max, cost/sell price, etc.. (good for decision making in tradeshows etc ) to know just how many of a product you have in stock
etc etc etc
basically this has been my coding fun for last 3 years... and there's lots not talked about...
so when we say there's a broken feature, i usually have to code around it. 90% of our HQ/STORES interactions is via my coding not HQ , since most managers/presidents/or basically anyone who wants realtime data , won't /can't install hq reporting to those devices easily.
Try to adjust min/max of a batch of items for certain stores only..
hell via HQ..
anyway so you can't BLOCK a TENDER return.. ill talk to the RMS plugins for MONERIS then..im sure they can do it. since i cannot touch the plugin myself
Aren't you glad that you have the option to make so many modifications to the program . Other POS programs are so locked down that you cannot do anything!
If you need _really_ real time access to your stuff, there is an add-on from OpSuite to provide that or wait until MDR has their own in 2014 as described in the latest Statement of Direction.
Cash-back is not an incentive as you have described. The cash back option is that when a customer gives you a debit card, you can allow the customer to receive change over and above what they should be receiving. Most stores limit it to $40 or so. The merchant has the option to charge a fee for this service, hence the cash back fee option with in the Debit tender's properties.
As far as giving change back, have you looked at setting a Floor limits? That w/could limit your exposure. In addition, lock down the register even more by not allowing for blank sales and not allowing a cashier the ability to delete lines from the sales screen.
opsuite is a few hundred buck a month per store + a few hundres a month for hq + heckofa startup fee..
and your right about cashback sorry my bad.
its already locked...
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