This problem is very intermittent
our accounting group cannot duplicate the problem yet
it happens maybe twice a day , maybe none
but I found a few common denominator when the freeze happens.
1. There is blocking when I look in SQL activity monitor
2. The head blocker is sessionID (for example id:223) the status of id 223 is blank (it is not running , nor suspended). the last transact SQL command batch is "select @@Identity"
3. when the freeze happen, other people may also experience lock ups in various screen
4. so far it has always been the case of 0301000.exe that's locking up
to get the group running again I just kill session id: 223
then everyone is happy again
and the person who click save in 0301000.exe will load the voucher and try to save again and it will work ... until the next freeze happens again
that is all I know so far. any advise on how to narrow it down further?
I am just recently involved in this problem cold turkey, so I only have seen 5 cases in two days. Two freeze happens on wednesday, then three times it happens yesterday
I think because I only seen 5 cases of this freezing problem.
I would not be surprise if the lock ups happens at different screen
I am not even sure the person that first reported the lock ups is causing the head blocker. it may even be something else that triggers it. I just don't know how to trace it.
Have you been able to resolve it? We have the same issue, started happening on about the same day. Any luck?
It's been a while since this was posted. I was just wondering if anyone is still seeing this. If so, can you let us know what version of SL you are using and what (if anything) you are doing to get around it. This will help in determining what may be going on.
MarkTechnical Support Engineer
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