I was conducting a LiveMeeting session with the folks from the CRM User Group at http://www.crmug.com and was surprised that one of the participants didn't know what kinds of customizations could be done with our product. Your three big resources for reading up on this are: CRM Dev Center at MSDN...

Microsoft Dynamics CRM 4.0 Step by Step allows you to work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest versions of Microsoft Dynamics CRM including CRM 4.0 and CRM Online. You will...

Microsoft Dynamics CRM 4.0 Step by Step allows you to work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest versions of Microsoft Dynamics CRM including CRM 4.0 and CRM Online. You will...

You can now get the latest from the Resource Center, whether you’re in the Navigation Pane or out on the Internet. Get tips from peers and answers from experts, learn from real-world scenarios, and get step-by-step guidance where you need it, when you need it, without having to access a specific CRM...

You can now get the latest from the Resource Center, whether you’re in the Navigation Pane or out on the Internet. Get tips from peers and answers from experts, learn from real-world scenarios, and get step-by-step guidance where you need it, when you need it, without having to access a specific CRM...