Thanks for your feedback, Bill. I would like to get/see some case studies as to specific verticals where this KM process is being utilized effectively. I'm thinking particulrly in the area of professional services, ie - lawyers. doctors. accounting professionals, etc. Have you seen KM utilized in...

Hi Earl- Great topic. Integrated Knowledge management is an area where we see lots of interest with Microsoft Dynamics CRM. There are typically two areas where we see this happen: Using natively functionality in our Knowledge Base and/or integration with Document Management and Collaboration solutions...