Microsoft Dynamics CRM is an affordable business solution that helps automate and streamline your organization's CRM strategy. It provides members across your organization with access to up-to-date information and new ways to respond quickly. Here are the top ten reasons why your CRM solution should...

Microsoft Dynamics CRM is an affordable business solution that helps automate and streamline your organization's CRM strategy. It provides members across your organization with access to up-to-date information and new ways to respond quickly. Here are the top ten reasons why your CRM solution should...

Merit Solutions, Inc. - If you recall, in December 2007 we posted an article on the comparison of Microsoft Dynamics CRM versus SalesGuru.com . Among other reasons, the article claims Microsoft Dynamics CRM the winner because of scalability, ease of use, and security. Well, now... The Shootout Is On...

Merit Solutions, Inc. - If you recall, in December 2007 we posted an article on the comparison of Microsoft Dynamics CRM versus SalesGuru.com . Among other reasons, the article claims Microsoft Dynamics CRM the winner because of scalability, ease of use, and security. Well, now... The Shootout Is On...

Microsoft Dynamics CRM includes search features you can use to manage and filter accounts, contacts, and leads. Use these features to set up and share custom searches and lists that your whole team can use. Target your marketing efforts by setting up a list based on criteria you define and printing mailing...

Marketing campaigns can span months, years, and dozens of tasks and activities. Here's one example of how a marketing team can use Microsoft Dynamics CRM to plan, run, and track its campaigns from start to finish. A new product launches Benjamin is the marketing manager for Adventure Works, a company...

On every customer service team there are those with "the knowledge." They know customer issues and solutions. They have tricks and tips to work more efficiently. Everyone goes to them for answers, which can mean frequent interruptions. Your company may have information: product guides, data...

There are few things a scheduler dreads more than someone calling in sick when the service calendar is full of service activities. With the following steps, you can keep your business running smoothly: • Block off the employee’s work day to prevent additional service activities from being scheduled....

Return customers are the heart of any business. It is a lot easier to keep a customer than find a new one. The best time to schedule a future service activity is while the customer is still face-to-face with you, before they leave your store or shop. As part of your checkout process, you can create a...