We have recently added Marcello Tonarelli's Microsoft Dynamics CRM technical blog to the Community blog rollup. Marcello is a Microsoft Certified Business Management Solution Specialist and Microsoft Gold Partner, who blogs about a number of Microsoft technologies, including Microsoft Dynamics CRM...

Lately, I have been seeing more and more of SugarCRM in the marketplace. It makes sense. After all, when money is tight, many organizations look for the lowest upfront cost instead of the product with the greatest long-term ROI. It’s true that SugarCRM Professional and Enterprise have one of the lowest...

In this Microsoft Dynamics Community video , Bryan Nielson, Director of Product Management for Microsoft Dynamics CRM, provides an overview of what his team has to offer to Microsoft Dynamics Convergence Atlanta 2010 attendees. The Microsoft Dynamics CRM track at Convergence has much to offer to customers...

In 2010 social media, mobile marketing, email marketing, and search will see a 17 percent increase in marketing investment spending this year, as marketers move away from traditional channels and focus more on channels that have hard financial metrics. “ Marketing Budgets in 2010: Effectiveness, Measurement...

Here’s a quick question about CRM software . There’s a choice of answers to make it a bit easier. Question: If the letters ‘RM’ in ‘CRM’ stand for ‘Relationship Management’, what does the letter ‘C’ stand for? Please choose your answer from the following: a) Cat relationship management b) Commuter relationship...

One of our Microsoft CRM 4.0 customers called me urgently asking for help to resolve a companywide Microsoft CRM 4.0 login issue. None of their users were able to login to Microsoft CRM including the CRM Administrator. They all received the " Invalid Action - The selected action was not valid "...

Membership organizations have the opportunity and responsibility to keep the lines of communication with their members open through good times and bad. The way you communicate with your members during a crisis – whether a snowstorm or an earthquake – can build stronger connections or leave your members...

When accessing Microsoft Dynamics CRM 4.0 or Microsoft Dynamics CRM Online, you may come across this Internet Explorer (IE) Security Warning message " Do you want to view only the webpage content that was delivered securely ?": This is mainly due to some CRM customization such as an IFrame...

Choosing and implementing Customer Relationship Management (CRM) solutions can be a resounding success or an unmitigated disaster. Big businesses can ‘afford’ the shock of failure. Small and medium businesses can’t. To achieve success in selecting and implementing CRM in your small and medium business...