A few days back, while prototyping a new solution for a customer, one of the key users said: “But in our old software it didn’t work like that.” I was about to try to explain why the change, but then the user’s boss said: - We aren’t implementing a new solution so that everything...

The biggest jeopardies often lurk where we least expect them. When implementing an ERP system such as Microsoft Dynamics NAV, what should be one of our best allies, turns out to be our mortal enemy. It has a simple name: The Standard. Standard processes, standard functionality, standard documents, standard...

They say the only constant is change. I’d say that the only other constant is error. We humans tend to err. Give a repeatable task to a human, and they’ll mess it up every once in a while. Some call it the human factor. One of the many repeatable tasks in Microsoft Dynamics NAV is setting...

In reality, if you need 1,000 of whatever product, the manufacturing process is rarely going to yield exactly 1,000 of it, even if you feed into the first operation the exact quantities of raw materials system calculated as gross requirements. The process may produce 980 or 1,020, but is hardly ever...

Last time, I gave you a recipe on how to do a bad thing. If you really need to do something bad, I figure it’s better to do it the way that would hurt the least, or the way that isn’t so bad after all. I wouldn’t have dreamt of a comment on that blog post, [...]