On every customer service team there are those with "the knowledge." They know customer issues and solutions. They have tricks and tips to work more efficiently. Everyone goes to them for answers, which can mean frequent interruptions. Your company may have information: product guides, data...

Continuing my behind the scenes look into the community let’s talk about who the team is and what they do. To set the stage we have a core team of 6 people working on this project spread across Redmond, WA; Fargo, ND and even Hettinger, ND! Although we are all US based today we have pretty diverse backgrounds...