So you’ve got a new price. A new campaign. A new product. Do you blanket your clients and prospects with the same pitch, and mail or email out an identical batch of sales materials? Think about it. Your customers are all different. Your prospects are all different too. Each one has different motivation...

Great white paper developed by the CRM E 2 team.  Outlook synchronization enables Outlook users to view Dynamics CRM information, including contacts, tasks, phone calls, letters, faxes, appointments, and e-mails, within the Outlook interface. This...( read more )

Sales manager: So who had results from the latest marketing campaign? Sales person #1: Yeah, it was good, I got a few sales. I bet if we run it again in the fall I could pick up a few more! Sales person #2: Hey, it worked well. I sold to 21 of my 63 customers – that’s 33%. But you know, I noticed...

I just received the following E-mail from Frank Lee at Workopia . The E-mail contained a link to his blog on how he created the E-mail blast. Great job Frank! -Eric Boocock...( read more )

  In addition to purchasing Microsoft Dynamics CRM Online via Credit Card or Invoicing, Microsoft Dynamics CRM Online is also now available through Volume Licensing -- Enterprise Agreement and Campus / School Agreement only to customers in North...( read more )

I am cross posting this blog from the CRM blog site as it is specific to CRM Online. -eBoo I am hoping you are already following the series of blogs describing on how to use the new Import Data Wizard in the Microsoft Dynamics CRM Online Service Update...( read more )

Microsoft has released the November 2009 update for the Microsoft Dynamics CRM Online E-mail Router which includes the support for Microsoft Exchange Online. This blog covers step by step instructions to setup the Microsoft Dynamics CRM E-mail Router...( read more )

The CRM Online E-mail Router was recently updated to support Exchange Online connectivity. In this post I will document how to configure the CRM Online E-mail Router to work with Exchange Online. For more detailed information download the document titled...( read more )