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We are pleased to announce that Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources - to gain a single view of customers and derive intelligent insights that drive key business processes.
A key tenet of every organization’s unique digital transformation journey focuses on customers. Customers, both existing and potential, leave digital footprints. Every support call, event registration, online and offline purchases or website interactions provides valuable input into better understanding that customer across their customer journey – be it marketing, sales or service. When brought together, this data becomes an asset, giving organizations the intelligent insights they need to deliver personalized experiences, at the right time and right channel.
Here’s how you can deliver personalized customer experiences and move your business forward with Dynamics 365 Customer Insights:
Get a holistic view of customers
Unlock insights and take action
Adapt and extend
Rely on a productive and trusted platform
Here are additional resources for you to learn about Customer Insights:
Dynamics 365 Customer Insights is a major step in our journey to enable organizations to centralize key customer data and infuse AI-driven insights into business processes. We are truly excited to see what organizations will be able to do with Customer Insights!
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