Welcome to Dynamics 365 Customer Insights – engagement insights Community forum!

Engagement insights enables organizations to understand interactively, how customers are using their services and products both individually and holistically – through websites, mobile apps and connected products. Engagement insights combines behavioral analytics with transactional, demographic, survey, and other data types from audience insights to generate rich insights that help drive next best actions and personalized experiences.

We announced public preview of engagement insights on October 30th, 2020. If you have not signed up for the preview yet, we encourage you to try it for free.

Here are some links to help you get started with engagement insights.

Our forum categories are:

  • Data collection
  • Events and refined events
  • Exports
  • General
  • Reports
  • SDKs
  • Settings and administration

We will use this forum to hear your feedback on the product features, as well as post the latest product information, key announcements, best practices guidelines, and tips and tricks we hope you will find useful. Please use the Ideas forum for feature requests.

Thanks for joining! We look forward to engaging with you.