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For the 2020 wave 2 release, Dynamics 365 Customer Insights introduced two new capabilities:
* Audience insights (Generally Available)
* Engagement insights (available to public preview as of 10/30/20)
2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
2021 release wave 2 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
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Welcome to Dynamics 365 Customer Insights – engagement insights Community forum!
Engagement insights enables organizations to understand interactively, how customers are using their services and products both individually and holistically – through websites, mobile apps and connected products. Engagement insights combines behavioral analytics with transactional, demographic, survey, and other data types from audience insights to generate rich insights that help drive next best actions and personalized experiences.
We announced public preview of engagement insights on October 30th, 2020. If you have not signed up for the preview yet, we encourage you to try it for free.
Here are some links to help you get started with engagement insights.
Our forum categories are:
We will use this forum to hear your feedback on the product features, as well as post the latest product information, key announcements, best practices guidelines, and tips and tricks we hope you will find useful. Please use the Ideas forum for feature requests.
Thanks for joining! We look forward to engaging with you.
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