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For the 2020 wave 2 release, Dynamics 365 Customer Insights introduced two new capabilities:
* Audience insights (Generally Available)
* Engagement insights (available to public preview as of 10/30/20)
2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
2021 release wave 2 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Community | FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Funnel reports are now available in Public Preview in Engagement Insights!
Funnel reports are now in Public Preview in Engagement Insights! Funnels are used to visualize a linear customer journey through your website. They can help you understand how an audience progresses through a process and identify drop-off points. For example, you can use a funnel report to identify paths and touchpoints your customers are taking throughout your website before they make a purchase.
Use Funnel reports to answer questions such as:
You can locate Funnels from our navigation here:
Try them out today at: aka.ms/tryei
Learn more at: Engagement Insights Documentation
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