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For the 2020 wave 2 release, Dynamics 365 Customer Insights introduced two new capabilities:
* Audience insights (Generally Available)
* Engagement insights (available to public preview as of 10/30/20)
2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
2021 release wave 2 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Dear Community, hello! I hope everybody is OK!
I would like to ask if there are datasets to practice and prepare demos to customers that show the "Intelligence" capabilities of Customer Insights? like for example CLTV? Thanks a lot for any suggestion or pointer.
Best regards! Hugo.
Yes, the datasets we use for the Customer Insights training are usable for the models. If you are a Microsoft partner then you can get the class materials from https://aka.ms/cipartner in the "Drive Readiness" section, below training.
You can also sign up for a trial with Customer Insights that can include demo data dynamics.microsoft.com/.../
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