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Yesterday we announced the generally availability of Dynamics 365 Customer Service Insights! You can read the full announcement here: https://aka.ms/csiblogGA
Customer Service Insights provides an actionable view into critical performance metrics and emerging trends using industry-leading artificial intelligence. Since the public preview in October 2018, we’ve been working hard to continue adding value and extending the service to users across multiple regions. Hopefully you've been following the ongoing updates and release of new features throughout the product.
We’re always looking forward to hearing your feedback, please don’t hesitate to share and vote on the ideas forum!
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