We will like to welcome you to the Dynamics 365 AI for Customer Service community!!! 

We announced public preview of Customer Service Insights on October 10/31. If you have not signed-up yet for the preview, I will encourage you to sign-up for free.

Here are some links to help you get started with AI for Customer Service Insights:

Please use this forum as a discussion board and support channel, I and the product team will be actively participating here.

We look forward to engaging with you and hearing your feedback!

- Ankit Saraf, GPM - AI for Customer Service