Dynamics 365 Customer Service Insights improves customer service experiences with actionable insights into performance metrics and emerging trends.
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We will like to welcome you to the Dynamics 365 AI for Customer Service community!!!
We announced public preview of Customer Service Insights on October 10/31. If you have not signed-up yet for the preview, I will encourage you to sign-up for free.
Here are some links to help you get started with AI for Customer Service Insights:
Please use this forum as a discussion board and support channel, I and the product team will be actively participating here.
We look forward to engaging with you and hearing your feedback!
- Ankit Saraf, GPM - AI for Customer Service
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