Changes coming to Dynamics 365 Market Insights preview and Microsoft Social Engagement


Due to the upcoming changes in product direction,

  • Dynamics 365 Market Insights Preview (MI) will deprecate the current application experience, including all social engagement capabilities, on July 1, 2019.
  • Also starting October 1, 2019, Microsoft Social Engagement (MSE) will no longer support Twitter as a data source.
  • As addressed in prior communications, Microsoft Social Engagement will be available only until the expiration of your current MSE subscription period or January 16, 2020, whichever is earlier.

If you are seeking a social engagement solution, we recommend you look for other available in Microsoft AppSource or other marketplaces.

Dynamics 365 Market Insights Preview offers a new experience that provides email alerts containing news and insights based on US web data. This application will evolve to help business professionals gain aggregated insights based on their audiences’ web activities such as search, browse and other signals. More information about roadmap capabilities will be available in October 2019 release notes, expected to be shared during June 2019.

Customers looking for aggregated insights based on web activities can visit our web page to get free email alerts for topics of your interest. Watch this video to learn more about email alerts. Additionally, refer to this help page for more information. For questions, ideas, and feedback please continue to engage in the Community forum or MSEeol@microsoft.com .