Conversation intelligence now available within Sales Insights. Automatically transcribe call recordings and track sentiment and other business factors to determine your most effective sales strategies.
Read blog | Explore Conversation Intelligence
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Talent TechTalks
I do not know if this is the right place or forum to put my questions but I hope you can help me nevertheless.
Quick information in advance:
I am a german student studying International Management for Business and Information Technology (IMBIT). I am part of the dual study programme, this means that our semester are split into three months of theory in University and three months of practical semester in a company.
In that practical part of the semester I have to write a scientific paper and hand it in at the university.
Currently, I am working in the CRM department of my company (10.000 employees worldwide, building branch).We are using Dynamics 365 and especially the Sales Module in seven countries now, and are constantly rolling out in more countries. For the future it is planned to implement the Sales Insights (Artificial Intelligence) as well, in order to improve the efficiency of the salesmen/women.
The topic of my scientific paper will be: "AI functionalities in Dynamics 365 and possible implementation in the company"
The goal is to analyze the benefits, the costs etc. of the implementation.
As I have limited experience in this topic, I ask the community to help me getting into the topic. Can you recommend any scientific literature? How would you structure such a scientific paper? How can benefits of AI be converted into time and cost savings? What general tips can you give me in order to produce a good scientific paper for my company and my university?
Thank you in advance
Business Applications communities