Personalized Community is here!
Quickly customize your community to find the content you seek.
‘Better Together’ Integration forum available
We're launching a how-to forum where you can learn and engage about how Dynamics 365 integrates with other Power Platform products.
Read about Better Together forum
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
If you're familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It's a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences?
We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market Intelligence to learn more about getting the most value from a CDP across the customer journey, covering topics ranging from leveraging AI and machine learning in the customer data strategy to data privacy and security. Here are five takeaways we learned from our conversation:
Kingstone's insights on choosing a CDP? “It’s all about the power of the platform. Don’t look at features, functions, and use cases. Look at what the platform can do for you. Can it connect the data within your organization, and can it scale and support your resources on demand? It’s all about the data and the insights that put the people and the processes together that are going to be the platform of the future.”
The post 5 insights on how to connect experiences with customer data platforms appeared first on Microsoft Dynamics 365 Blog.
Business Applications communities