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Our lives have shifted quickly over the last few months, and so have businesses as they work to respond to changing needs. Merchants, together with consumers, have had to rely more on doing business online as the new situation globally demanded it. E-commerce has seen a surge in the volume of transactions, especially impacting industries like delivery services, home entertainment, gaming, and online retail.
As e-commerce booms, so do the risks of account fraud exposure, increased returns, discount losses, and higher liability for merchants in the online card-not-present channel due to payment fraud. Now more than ever, organizations have a critical need for cloud solutions to address the new challenges from this rapid transformation.
Microsoft is here to help. We are launching two new capabilities forMicrosoft Dynamics 365 Fraud Protection to counteract account fraud, and omnichannel return and discount fraud, available to all merchants:
Microsoft Dynamics 365 Fraud Protection is a cloud-based solution designed to help merchants protect their revenue and reputation by decreasing fraud and abuse, reducing operational expenses, and increasing acceptance rates.
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Using adaptive AI technology that continuously learns and adapts from patterns, Dynamics 365 Fraud Protection equips merchants with tools to optimize fraud controls. Through the fraudprotection network, our customers benefit from connected knowledge that gives them broad awareness of fraud activity across the globe, providing better fraud insights and enabling business intelligence, while keeping the security of their confidential information and their shoppers’ privacy top of mind.
Dynamics 365 Fraud Protection offers three capabilities which can be integrated together or used individually, providing merchants the option to use the capability that best suits their business needs:
Along with account protection and loss prevention capability, we have the purchase protection capability that was released on October 1, 2019:
Dynamics 365 Fraud Protection is powered by the same technology that helps Microsoft protect more than one billion of its own e-commerce transactions each year. Over the last two years, the system has reduced operational expenses by more than $76 million, decreased fraud loss, and enabled fewer manual reviews. By improving the false positive rate by 1.38 percent and the bank acceptance rate by 7.69 percent, Microsoft has dramatically reduced wrongful rejections and cumulatively increased revenue by hundreds of millions of dollars over the last two years.
More than ever, now is the time to strengthen your business capabilities to combat fraud. Get started with Dynamics 365 Fraud Protection and help safeguard your business from fraud threats with all three capabilities: purchase protection, account protection, and loss prevention.
Although we are currently navigating times of uncertainty, you can take a step forward to protect your business against fraud with Dynamics 365 Fraud Protection.
We're here to support you during the global health crisis. Please contact your Microsoft sales representative to activate Dynamics 365 Fraud Protection new capabilities, or for specific guidance to help you solve business-critical challenges.
Learn more about Dynamics 365 Fraud Protection and see how Capital One is helping merchants reduce fraud.
The post Protect revenue and reputation with Dynamics 365 Fraud Protection appeared first on Dynamics 365 Blog.
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