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Syndicate Blog - https://d365demystified.com/2018/12/09/talking-points-in-d365-ai-for-sales/
Talking Points is a D365 AI for Sales feature that helps you to start a conversation or bring in ice-breakers if you are going to communicate with a contact the next time.
It gives you highlights on the Contact form about what was communicated in the past and you can use that suggestion to bring it up in your conversation with the D365 Contact.
Talking Points works for the below topics –
Health, Family, Sports and Entertainment
Now, let’s see an example of it’s working.
Enjoy exploring Talking Points.
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