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Microsoft introduced a new “App” model to Dynamics 365 (version 8.2+). You can package up a set of entities, dashboards, forms, views, charts, and business processes to create an “App”. Check out the official Microsoft documentation on how to create an “App”.
Design custom business apps by using the app designer
The below article also include a detailed walk through.
Create Apps in Dynamics 365 using new App Designer and Site Map Designer in Dynamics 365
Currently, OOTB, Dynamics 365 comes with Sales, Customer Service, Field Service, and Project Service Automation.
If you navigate to the “Sales App”, you’ll see that only Entities related to Sales is visible. If you have a closer look at the URL, you’ll notice that there’s a appid querystring. This is used to load Dynamics 365 with the correct App.
You’ll also notice another Tile for the default App. This is named “Dynamics 365 – custom”. This App includes all components of the system by default. Note: The URL is doesn’t include the appid querystring since this is the default App.
While you are inside an App, you can navigate to another App using the Task Pane. Click on the arrow next to the text Dynamics 365 on the menu bar.
With the release of Dynamics 365, Microsoft also introduced the Home page for Dynamics 365. If you click on the App Launcher and click Dynamics 365, or click on the Home menu from Task Pane, you’ll be directed to https://home.dynamics.com
From here, you’ll see all your Apps. If you have multiple instances, you’ll also see a Tile for each instance here.
If you would like to change the default App name, you can do this using a System Setting.
Navigate to Settings > Administration > System Settings.
Click the General tab, scroll down to the bottom. Change the value in the “Default app name” field. You can also choose to show or hide by switching the “Show default app on landing page and in app switcher” radio button. Click OK.
Now, navigate back to the Dynamics 365 Home Page and click on the “Sync” button. Once the syncing is complete, you’ll see the updated Default App name.
Tip: Sometimes, when you navigate to the Dynamics 365 Home Page, you may not see all the Apps (or any Apps). If you look at the “Sync” button, you’ll notice that it’s spinning. Wait for few moments and it’ll load the App tiles.
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