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In this blog, I have explained how an alternate key column can be used to import the data into CRM using OOB import/export facility.
We get frequent requirements to perform initial data load for customers and contacts. In almost all cases, we are asked to link the Contacts to the customers.
This can be achieved easily using Alternate Key in CRM.
In this blog, I have assumed that we have Account Number field as an alternate key on Account entity and Contact Number (custom field) as an alternate key on Contact entity.
Let’s say we have below CRM view and we click on Export to Excel and put the contact numbers appropriately in Primary Contact column in Excel.
If you note in below screenshot, I have renamed Primary Contact field to Contact Number which contains Contact Numbers.
NOTE: IF WE DON’T RENAME THE COLUMN, IMPORT WIZARD WILL NOT SHOW FIELD MAPPING WINDOW AND WILL DIRECTLY START IMPORTING THE DATA AND EVENTUALLY WILL RESULT IN FAILURE.
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