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So if CRM solutions for the healthcare industry have been around for around 15 years, why are only about 15% of healthcare providers utilizing them? The benefits to using Microsoft Dynamics 365 in the healthcare field can be considerable. Providing exceptional customer service is imperative to ANY business, but particularly so in a service type business, such as health care. Microsoft Dynamics 365 CRM allows you to provide superior customer service.
Hospitals and clinics are getting more and more competitive. You need something that sets you apart from the others in your area. Excellent customer service is that something. The healthcare industry is putting more money into marketing than they did previously. You now see such things as commercials on TV for hospitals, clinics, and healthcare providers. You also see billboards and direct mailings convincing people to visit an individual facility or health care provider. Microsoft Dynamics 365 CRM is an excellent way to keep track of these marketing campaigns.
People want to feel they are getting personalized care. They don't want just to be a number. People want a relationship with their healthcare provider. In this day and age, anyone can google medical information, but that is so impersonal! Personalized care is the difference.
The main obstacles experienced by the healthcare industry are office efficiency and providing quality care while staying within their budget. A CRM (customer relationship management) tool can help with both.
Providing Quality care
To learn more about why Microsoft Dynamics 365 CRM is the right choice for you, read our blog titled Six Reasons You Need a CRM and Why Microsoft Dynamics is the Right Choice For You!
Silver Chain, one of Australia's largest providers of personal health care services, has implemented Dynamics 365 Field Services for its nursing staff to deliver essential care to patients across Australia. The platform built combines Dynamics 365 and field services management on mobile devices to provide a single source of truth of patient data. It means Silver Chain now has real-time patient reporting and has improved transparency of patient care. Watch the short video below to hear about how Silver Chain utilizes Dynamics 365.
enCloud9 has one of the most experienced Microsoft Dynamics CRM teams in the US. From pre-sales to project management, and user support, we respond quickly with our expertise to answer your questions.
Our history dates back to 2009 - During the Dynamics CRM 4.0 days! But our experience dates back even longer. Our consultants have been advising companies for almost thirty years to give them the tools to achieve their goals. Our experience leads to your success. We use our unique approach in helping small and medium-sized businesses lower their costs and boost productivity through Microsoft’s powerful range of cloud-based software.
We can be contacted at our webform or call us today at 402-235-8540.
The post Boost Your Healthcare Services with Dynamics 365 CRM appeared first on enCloud9 | Microsoft Dynamics 365 CRM Consultants.
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