Microsoft Dynamics 365 Customer Insights and it's ability to help you reduce customer churn using Microsoft AI & Machine Learning take center stage in this weekly episode of the Business Applications Lunch and Learn with Microsoft's Nick Fratello, Satish Thomas and Ryan Darby Martin.

Learn how you can identify and reduce customer churn using Microsoft AI, Machine Learning and Predictive Intelligence using external signals within Dynamics 365 CRM, Microsoft Azure and the Microsoft graph.


Topics Mentioned / Demo Shown:

Common Data Model, Azure Data Lake, Churn predictive models, Microsoft Graph, Microsoft Power Platform, Customer Journey, Master Data Management, Power BI, Customer Profiling, Relationship Assistant, Customer Data Platform, Marketing, Sales, Customer Service, CRM, Virtual Agents for Dynamics 365 for Customer Service, Bots.


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