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Getting an offset account must be specified error when shipping a customer order from MPOS. The steps are simple:
1. Open up order fulfillment screen from MPOS
2. Pick and pack the customer order till status is packed
3. press the shipping button
4. Error is displayed
Any idea where this offset account needs to be defined?
We just updated to 10.0.7 at AX side and are using 10.0.4 retail SDK
Can you please provide the detail error message?
I suggest to debug the RTS code to find the RCA or create a new service request to double check with Microsoft Retail support team.
Did you try to perform the same operation from F&O? You should have the same exception there.
Accounts are usually item posting accounts of payment posting amounts - for General ledger posting.
Also in error you receive in POS should be some details - about Item ID or voucher that cannot be posted.
Did you get the solution, i am facing the same issue when i try to ship my order.?
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