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Hi would like some help from someone using D365 F&O for Retail
At the end of the day, our shop manager posts the retail statements.
It happens that a particular entry is not being captured in the retail statement as can be seen in the error below appearing only after the 'Check' stage of the statement.
While processing the state Aggregated, generic exception encountered in retail statement 00000061-000811 in the controller : There is a return transaction in statement '00000061-000811' whose original sale (Transaction: '000031-JYSK-CY-3-20366') is not marked in a statement and has not been posted yet. Please create a new statement for the original sale, post it and then repost the current statement.
I have checked in the retailstoretransactions and found the Transaction with reference 000031-JYSK-CY-3-20366 and its shown as entry status 'Voided' and is for the same date of the retail statement being posted i.e. 25-1-2020.
It happens that the original customer order was created 22-1-2020 and the customer returned to pick up to goods on 25-1-2020 and the staff proceed to close the order from POS, however for some reason the status is shown as voided and is not being captured by the retail statement.
can someone please let me know what I can do to resolve this transaction in order to be captured in the retail statement?
UPDATE: Support ticket raised, unlink returns was suggested,another transaction error appeared and MS performed a data fix. Issue is now resolved.
Have you try unlink the return for the statement? It is better you can log a new service request to double confirm with Microsoft Retail support team.
Thanks anyway but the setting unlink returns is set to YES by default, therefore its not the issue.
Please log a new SR to Microsoft retail support team. They will check the data from DB to find the RCA.
thanks, will do so!
We had similar issue - Support team fixed data in production for us to make it work
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