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When completing the tender for a customer order on POS, I am receiving the below error:
Posting results for journal batch number BLK-000039 Voucher CPV-80000014 Voucher CPV-80000014 The transactions on voucher CPV-80000014 do not balance as per 6/29/2020. (accounting currency: -200.00 - reporting currency: -200.00) Posting results for journal batch number BLK-000039 Voucher CPV-80000014 Voucher CPV-80000014 Voucher transactions Voucher CPV-80000014, date 6/29/2020, account 1010201001, transaction currency amount -200.00, accounting currency amount -200.00, reporting currency amount -200.00, currency KWD, text Payment for order SO-000061 Posting results for journal batch number BLK-000039 Posting has been canceled.
Note that this error does not occur when completing a normal retail transaction or if I am doing a zero value deposit for customer order.
Which version are you using?
Does the issue happen with some special payment method?
Does the issue happen with all the customers or which one special?
Do you have any Charges on this customer order?
Do you use Ship all or Pick up all for this order?
When you try to tender transaction, do you select 'Pay the balance later' or 'Authorize remaining balance'?
What is this ledger account 1010201001?
Do you use any financial dimensions which could be excluded from account structure?
hey, I resolved a similar error upon customer order creation by adjusting the maximum penny difference and Maximum penny-rounding in the reporting currency on the general ledger parameters ledger form. I set this to 0.01 and 0.03 but that was decided by the customer. maybe try it and see if it resolves the issue you have?
Actually we were able to resolve the issue. The root cause was due to not assigning an account number under payment method setup for the retail channel. After assigning an account number and sending the 1070 job to the store, I was able to pay for customer orders at the POS.
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