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I tried to issue a credit memo on POS for return order, but received error: This payment cannot be added, because it is not allowed by the return policy.
I have checked the setup for Return policy and this payment method (Voucher) is already been added.
And the setup for Payment method for this Store is completed
Can someone help to advice? Is there another setting that i missed?
Thank in advance,
Please read the MS document and check if you have missed some steps:
Thank for your reply,
However, i already setup the Refund policy for this payment method and assign to correct Store:
And when i wanna issue Credit memo by licking "Issue credit memo" on CPOS and this error is appear:
Can you update the return policy again. then run the job from distribution. At last, refresh the CPOS tab and try again ?
Thank for your reply.
I removed the payment method for Voucher on Return policy -> run 9999 Job
I added the payment method for Voucher on Return policy -> run 9999 Job
=> Issuing Credit memo by licking "Issue credit memo" on CPOS the error still appear.
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