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I'm checking the Fraud alert for Call center but have issues as below:
1. After setup variables, conditions and rule, this rule seem don not work: there is no alert/ notification when i create an sales order violated this rule.
Create 1 sales order for customer belong to customer group 80 and amount over 1000 => There is no alert for Fraud and the order didn't put On-hold.
2. How to manually put order on hold for fraud review?
Thank in advance,
Did you enabled Fraud check in Call center parameters ?
Did you enabled order completion in channel ?
Hi Nuno Maia,
Thank for your reply,
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