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With unified returns feature RMA is no longer supported (Earlier also it would have created invoiced return order). Have anyone attempted facilitating RMA and Replacement/exchange order with disposition code and reverse logistics in POS. Our customer deals in heavy goods and may need to arrange logistics to pick the returning goods.
Any experience/help is appreciated.
Please wait for the help from functional consultants.
Please see below document about this: docs.microsoft.com/.../pos-returns
"In the Unified return processing experience in POS feature, the option to use the RMA process to create returns in POS has been deprecated. After this feature is turned on, all returns will be created as sales orders that have negative lines."
Thanks Ana & Will,
I understand the unified return feature. I was asking community if someone has attempted this. Mine client deals in heavy goods and customer always doesn't bring goods that need to be returned, reverse logistic has to be arranged for pickup of returning goods.
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